The Resource A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller, (electronic resource)

A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller, (electronic resource)

Label
A complaint is a gift : recovering customer loyalty when things go wrong
Title
A complaint is a gift
Title remainder
recovering customer loyalty when things go wrong
Statement of responsibility
Janelle Barlow, Claus Møller
Creator
Contributor
Provider
Subject
Language
eng
Cataloging source
CaPaEBR
http://library.link/vocab/creatorDate
1943-
http://library.link/vocab/creatorName
Barlow, Janelle
Index
index present
LC call number
HF5415.52
LC item number
.B37 2008eb
Literary form
non fiction
Nature of contents
  • standards specifications
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1942-
http://library.link/vocab/relatedWorkOrContributorName
  • Møller, Claus
  • ebrary
http://library.link/vocab/subjectName
  • Consumer complaints
  • Customer services
Label
A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 251-271) and index
Color
multicolored
Contents
A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift
Dimensions
unknown
Edition
2nd ed.
Extent
x, 287 p.
Form of item
electronic
Specific material designation
remote
System control number
  • (OCoLC)309149178
  • (CaPaEBR)ebr10315444
Label
A complaint is a gift : recovering customer loyalty when things go wrong, Janelle Barlow, Claus Møller, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 251-271) and index
Color
multicolored
Contents
A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift
Dimensions
unknown
Edition
2nd ed.
Extent
x, 287 p.
Form of item
electronic
Specific material designation
remote
System control number
  • (OCoLC)309149178
  • (CaPaEBR)ebr10315444

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