The Resource Collaborative business design : improving and innovating the design of IT-driven business services, Brian Johnson and Léon-Paul de Rouw, (electronic resource)

Collaborative business design : improving and innovating the design of IT-driven business services, Brian Johnson and Léon-Paul de Rouw, (electronic resource)

Label
Collaborative business design : improving and innovating the design of IT-driven business services
Title
Collaborative business design
Title remainder
improving and innovating the design of IT-driven business services
Statement of responsibility
Brian Johnson and Léon-Paul de Rouw
Creator
Contributor
Provider
Subject
Language
eng
Cataloging source
EBLCP
http://library.link/vocab/creatorName
Johnson, Brian
Index
no index present
LC call number
HD30.2
LC item number
.J64 2017eb
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • de Rouw, Leon-Paul
  • JSTOR
http://library.link/vocab/subjectName
Information technology
Label
Collaborative business design : improving and innovating the design of IT-driven business services, Brian Johnson and Léon-Paul de Rouw, (electronic resource)
Instantiates
Publication
Contents
  • Cover; Title; Copyright; Contents; Chapter 1: IT-Driven Business Services ; Covered in this chapter ; 1.1 IT-driven business services ; 1.2 Business need and value ; 1.3 Services that are fit for use: design thinking ; 1.4 Capturing the characteristics of IT- driven services in a service design statement ; 1.5 The value of a service design statement ; 1.6 Who should read this book ; 1.7 Structure of the book ; Chapter 2: Understanding Service Requirements ; Covered in this chapter ; 2.1 Mind the gap ; 2.2 Closing the gap ; 2.3 Requirements origin and perspective ; 2.4 Business service design
  • 2.5 Business service coordination: I think therefore I am 2.6 Conclusion ; Chapter 3: IT-Driven Services, Outcome and Output ; Covered in this chapter ; 3.1 What is a business service? ; 3.2 Service definition ; 3.3 Delivering what is needed ; 3.4 Service offering insight ; 3.5 Service lifecycle ; 3.6 Conclusion ; Chapter 4: Stakeholder Dynamics ; Covered in this chapter ; 4.1 We are all in the gutter, but some of us are looking at the stars ; 4.2 A stakeholder view of the enterprise ; 4.3 The domains ; 4.5 Conclusion ; Chapter 5: Service Constellation: Capabilities and Resources
  • Covered in this chapter 5.1 Transactions, communications, resources and agreements ; 5.2 Understanding transactions ; 5.3 Service blueprint ; 5.4 Transactions derive from actions and resources ; 5.5 Risk management and compliance ; 5.6 Putting the pieces together ; 5.7 Instruments for agreement ; 5.8 Conclusion ; Chapter 6: Service Design Statement ; Covered in this chapter ; 6.1 Business service design deliverables ; 6.2 Essential transactions of stakeholders ; 6.3 Market readiness and market standards ; 6.4 Constraints and critical resources ; 6.5 Value for the business
  • 6.6 Managing the SDS 6.7 The SDS appearance ; 6.8 Conclusion ; Chapter 7: Using Business Service Design: Obtaining Insight ; Covered in this chapter ; 7.1 Value of the SDS and using BSD ; 7.2 From business vision to operation: methods to use ; 7.3 Obtaining insight into requirements of IT- driven services ; 7.4 Things to think about when applying BSD ; 7.5 Conclusion, to boldly go... ; Appendix A: Glossary and Definitions ; Appendix B: Information Flow and Lifecycles ; ITG Resources
Extent
1 online resource (129 p.)
Form of item
online
Isbn
9781849289399
Specific material designation
remote
Stock number
22573/ctt1rv5vmk
System control number
  • (OCoLC)994859756
  • (OCoLC)ocn994859756
Label
Collaborative business design : improving and innovating the design of IT-driven business services, Brian Johnson and Léon-Paul de Rouw, (electronic resource)
Publication
Contents
  • Cover; Title; Copyright; Contents; Chapter 1: IT-Driven Business Services ; Covered in this chapter ; 1.1 IT-driven business services ; 1.2 Business need and value ; 1.3 Services that are fit for use: design thinking ; 1.4 Capturing the characteristics of IT- driven services in a service design statement ; 1.5 The value of a service design statement ; 1.6 Who should read this book ; 1.7 Structure of the book ; Chapter 2: Understanding Service Requirements ; Covered in this chapter ; 2.1 Mind the gap ; 2.2 Closing the gap ; 2.3 Requirements origin and perspective ; 2.4 Business service design
  • 2.5 Business service coordination: I think therefore I am 2.6 Conclusion ; Chapter 3: IT-Driven Services, Outcome and Output ; Covered in this chapter ; 3.1 What is a business service? ; 3.2 Service definition ; 3.3 Delivering what is needed ; 3.4 Service offering insight ; 3.5 Service lifecycle ; 3.6 Conclusion ; Chapter 4: Stakeholder Dynamics ; Covered in this chapter ; 4.1 We are all in the gutter, but some of us are looking at the stars ; 4.2 A stakeholder view of the enterprise ; 4.3 The domains ; 4.5 Conclusion ; Chapter 5: Service Constellation: Capabilities and Resources
  • Covered in this chapter 5.1 Transactions, communications, resources and agreements ; 5.2 Understanding transactions ; 5.3 Service blueprint ; 5.4 Transactions derive from actions and resources ; 5.5 Risk management and compliance ; 5.6 Putting the pieces together ; 5.7 Instruments for agreement ; 5.8 Conclusion ; Chapter 6: Service Design Statement ; Covered in this chapter ; 6.1 Business service design deliverables ; 6.2 Essential transactions of stakeholders ; 6.3 Market readiness and market standards ; 6.4 Constraints and critical resources ; 6.5 Value for the business
  • 6.6 Managing the SDS 6.7 The SDS appearance ; 6.8 Conclusion ; Chapter 7: Using Business Service Design: Obtaining Insight ; Covered in this chapter ; 7.1 Value of the SDS and using BSD ; 7.2 From business vision to operation: methods to use ; 7.3 Obtaining insight into requirements of IT- driven services ; 7.4 Things to think about when applying BSD ; 7.5 Conclusion, to boldly go... ; Appendix A: Glossary and Definitions ; Appendix B: Information Flow and Lifecycles ; ITG Resources
Extent
1 online resource (129 p.)
Form of item
online
Isbn
9781849289399
Specific material designation
remote
Stock number
22573/ctt1rv5vmk
System control number
  • (OCoLC)994859756
  • (OCoLC)ocn994859756

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