The Resource Creating customer value : the path to sustainable competitve advantage, by Earl Naumann

Creating customer value : the path to sustainable competitve advantage, by Earl Naumann

Label
Creating customer value : the path to sustainable competitve advantage
Title
Creating customer value
Title remainder
the path to sustainable competitve advantage
Statement of responsibility
by Earl Naumann
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorDate
1946-
http://library.link/vocab/creatorName
Naumann, Earl
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.N33 1995
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Customer services
  • Consumer satisfaction
  • Customer services
  • Klantgerichtheid
  • Klantenservice
  • Kundenorientierung
  • Wettbewerbsvorsprung
  • Kundenorientierung
  • Wettbewerbsvorsprung
Label
Creating customer value : the path to sustainable competitve advantage, by Earl Naumann
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Ch. 1. Complacency -- Ch. 2. The Customer Value Triad -- Ch. 3. The Quality Imperative -- Ch. 4. The Service Imperative -- Ch. 5. Value-based Pricing -- Ch. 6. The High Cost of Low Value -- Ch. 7. A Customer Satisfaction Program -- Ch. 8. Getting Close to the Customer -- Ch. 9. Supplier Partnering -- Ch. 10. Cooking Frogs, Charles Darwin, and Kaizen -- Appendix A: A Baldrige-based Self-Diagnostic Questionnaire -- Appendix B: Supplier Partnership Diagnostic Questionnaire -- Appendix C: How to Design a Customer Satisfaction Measurement Program
Dimensions
24 cm
Extent
xv, 279 pages
Isbn
9780538838474
Lccn
94000159
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)29702679
  • (OCoLC)ocm29702679
Label
Creating customer value : the path to sustainable competitve advantage, by Earl Naumann
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Ch. 1. Complacency -- Ch. 2. The Customer Value Triad -- Ch. 3. The Quality Imperative -- Ch. 4. The Service Imperative -- Ch. 5. Value-based Pricing -- Ch. 6. The High Cost of Low Value -- Ch. 7. A Customer Satisfaction Program -- Ch. 8. Getting Close to the Customer -- Ch. 9. Supplier Partnering -- Ch. 10. Cooking Frogs, Charles Darwin, and Kaizen -- Appendix A: A Baldrige-based Self-Diagnostic Questionnaire -- Appendix B: Supplier Partnership Diagnostic Questionnaire -- Appendix C: How to Design a Customer Satisfaction Measurement Program
Dimensions
24 cm
Extent
xv, 279 pages
Isbn
9780538838474
Lccn
94000159
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)29702679
  • (OCoLC)ocm29702679

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