The Resource Creating value for customers : designing and implementing a total corporate strategy, William A. Band

Creating value for customers : designing and implementing a total corporate strategy, William A. Band

Label
Creating value for customers : designing and implementing a total corporate strategy
Title
Creating value for customers
Title remainder
designing and implementing a total corporate strategy
Statement of responsibility
William A. Band
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Band, William A
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.B36 1991
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Customer services
  • Consumer satisfaction
  • Quality assurance
  • Consumer satisfaction
  • Customer services
  • Quality assurance
  • Klantenservice
  • Kundendienst
  • Qualitätssicherung
  • Kundendienst
  • Qualitätssicherung
Label
Creating value for customers : designing and implementing a total corporate strategy, William A. Band
Instantiates
Publication
Note
Includes index
Bibliography note
Includes bibliographical references (pages 285-334) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • [ch.] 5.
  • Managing customer relationships
  • [ch.] 6.
  • Delivering on your promise : achieving high-quality operational performance
  • [ch.] 7.
  • The value creators : people
  • [ch.] 8.
  • Preparing for change
  • [ch.] 9.
  • Developing your action plan
  • [ch.] 1.
  • [ch.] 10.
  • Tracking your performance
  • Value creation : the state of the art
  • [ch.] 2.
  • Know your customers -- know yourself
  • [ch.] 3.
  • Upside down and inside out : creating the customer-value-driven culture
  • [ch.] 4.
  • Measuring customer satisfaction and value perception
Dimensions
25 cm
Extent
xi, 340 pages
Isbn
9780471525936
Lccn
90048557
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)22450883
Label
Creating value for customers : designing and implementing a total corporate strategy, William A. Band
Publication
Note
Includes index
Bibliography note
Includes bibliographical references (pages 285-334) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • [ch.] 5.
  • Managing customer relationships
  • [ch.] 6.
  • Delivering on your promise : achieving high-quality operational performance
  • [ch.] 7.
  • The value creators : people
  • [ch.] 8.
  • Preparing for change
  • [ch.] 9.
  • Developing your action plan
  • [ch.] 1.
  • [ch.] 10.
  • Tracking your performance
  • Value creation : the state of the art
  • [ch.] 2.
  • Know your customers -- know yourself
  • [ch.] 3.
  • Upside down and inside out : creating the customer-value-driven culture
  • [ch.] 4.
  • Measuring customer satisfaction and value perception
Dimensions
25 cm
Extent
xi, 340 pages
Isbn
9780471525936
Lccn
90048557
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)22450883

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