The Resource Customer care excellence : how to create an effective customer focus, Sarah Cook, (electronic resource)

Customer care excellence : how to create an effective customer focus, Sarah Cook, (electronic resource)

Label
Customer care excellence : how to create an effective customer focus
Title
Customer care excellence
Title remainder
how to create an effective customer focus
Statement of responsibility
Sarah Cook
Creator
Subject
Genre
Language
  • eng
  • eng
Summary
Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement
Member of
Cataloging source
MiAaPQ
http://library.link/vocab/creatorDate
1955-
http://library.link/vocab/creatorName
Cook, Sarah
Dewey number
658.812
Illustrations
illustrations
Index
index present
Language note
English
LC call number
HF5415.5
LC item number
.C6635 2008
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
Customer Care Excellence: How to Create an Effective Customer Care
http://library.link/vocab/subjectName
  • Customer relations
  • Customer services
  • Total quality management
Label
Customer care excellence : how to create an effective customer focus, Sarah Cook, (electronic resource)
Instantiates
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references (p. [270-272]) and index
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
Contents; Preface; Acknowledgements; 1 An introduction to customer care; 2 How managers need to drive and support a service strategy; 3 Listening to customers; 4 Implementing a service excellence strategy; 5 Empowerment and ownership; 6 The internal customer; 7 Training and development for customer service; 8 Communications; 9 Recognition and reward; 10 Sustaining a customer focus; Additional sources of information; References; Index;
Dimensions
unknown
Edition
5th ed., Fully updated.
Extent
1 online resource (288 p.)
Form of item
online
Isbn
9786611228927
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (EBL)332637
  • (OCoLC)432428529
  • (SSID)ssj0000134140
  • (PQKBManifestationID)12046130
  • (PQKBTitleCode)TC0000134140
  • (PQKBWorkID)10046911
  • (PQKB)11682892
  • (MiAaPQ)EBC4642559
  • (EXLCZ)991000000000482745
Label
Customer care excellence : how to create an effective customer focus, Sarah Cook, (electronic resource)
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references (p. [270-272]) and index
Carrier category
online resource
Carrier category code
cr
Content category
text
Content type code
txt
Contents
Contents; Preface; Acknowledgements; 1 An introduction to customer care; 2 How managers need to drive and support a service strategy; 3 Listening to customers; 4 Implementing a service excellence strategy; 5 Empowerment and ownership; 6 The internal customer; 7 Training and development for customer service; 8 Communications; 9 Recognition and reward; 10 Sustaining a customer focus; Additional sources of information; References; Index;
Dimensions
unknown
Edition
5th ed., Fully updated.
Extent
1 online resource (288 p.)
Form of item
online
Isbn
9786611228927
Media category
computer
Media type code
c
Specific material designation
remote
System control number
  • (EBL)332637
  • (OCoLC)432428529
  • (SSID)ssj0000134140
  • (PQKBManifestationID)12046130
  • (PQKBTitleCode)TC0000134140
  • (PQKBWorkID)10046911
  • (PQKB)11682892
  • (MiAaPQ)EBC4642559
  • (EXLCZ)991000000000482745

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