The Resource Customer-centered reengineering : remapping for total customer value, Edwin T. Crego, Jr., Peter D. Schiffrin ; foreword, Karl Albrecht

Customer-centered reengineering : remapping for total customer value, Edwin T. Crego, Jr., Peter D. Schiffrin ; foreword, Karl Albrecht

Label
Customer-centered reengineering : remapping for total customer value
Title
Customer-centered reengineering
Title remainder
remapping for total customer value
Statement of responsibility
Edwin T. Crego, Jr., Peter D. Schiffrin ; foreword, Karl Albrecht
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Crego, Edwin T
Illustrations
illustrations
Index
index present
LC call number
HD58.8
LC item number
.C74 1995
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Schiffrin, Peter D
http://library.link/vocab/subjectName
  • Organizational change
  • Corporate reorganizations
  • Consumer satisfaction
  • Reengineering (Management)
  • Organizational change
  • Consumer satisfaction
  • Corporate reorganizations
  • Organizational change
  • Reengineering (Management)
  • Organisatieverandering
  • Klantgerichtheid
  • Kundenmanagement
  • Reorganisation
Label
Customer-centered reengineering : remapping for total customer value, Edwin T. Crego, Jr., Peter D. Schiffrin ; foreword, Karl Albrecht
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 209-213) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Total Quality Management
  • Reengineering
  • Critical Success Factors for Organizational Change
  • The Reinvention Imperative
  • It's the Customer, Stupid!
  • Mirror, Mirror on the Wall
  • P.T. Barnum Was Wrong
  • Learning the 3 R's
  • Recognizing the Need for Customer Delight and Loyalty
  • The 21st Century Imperative: Total Customer Value
  • There's Something Happening Here
  • Joint Value Creation: The Future Advantage
  • Reengineering the Organization's Mental Map
  • Adopting Customer-Centered Management Systems
  • Implications for Reengineering
  • Reinventing Reengineering
  • Ghostbusters
  • The Paradigm Paradox
  • Customer-Centered Reengineering
  • The Building Blocks of Customer Value
  • Triangulating for Total Customer Value
  • The Glass Container Capital of the World
  • Triangulation Up Top and Down Under
  • IDS Financial Services: Case Study
  • Australian Department of Arts and Administrative Services: Case Study
  • Recasting Strategy
  • Redesigning Systems
  • Reshaping Structure
  • Reawakening People
  • Remapping the Organization
  • Building the Customer-Centered Reengineering Superhighway
  • Continuous Innovation and Knowledge Creation
  • For Whom the Bell Tolls
  • The Windmills of the Mind
  • Watt Do You Know?
  • The Psychology of Change
  • Individual Barriers to Change: Mind Games
  • The Thinking Trap
  • The Values, Attitudes, and Beliefs Trap
  • The Feelings Trap
  • Remapping Errors
  • Life Cycles, Shock Waves, and Breakpoints
  • From Megatrends to Microfocus
  • Fad-Based Failure Cycle
  • Downsizing
Dimensions
24 cm
Extent
xviii, 220 pages
Isbn
9780786302987
Lccn
94010544
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)30158846
  • (OCoLC)ocm30158846
Label
Customer-centered reengineering : remapping for total customer value, Edwin T. Crego, Jr., Peter D. Schiffrin ; foreword, Karl Albrecht
Publication
Bibliography note
Includes bibliographical references (p. 209-213) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Total Quality Management
  • Reengineering
  • Critical Success Factors for Organizational Change
  • The Reinvention Imperative
  • It's the Customer, Stupid!
  • Mirror, Mirror on the Wall
  • P.T. Barnum Was Wrong
  • Learning the 3 R's
  • Recognizing the Need for Customer Delight and Loyalty
  • The 21st Century Imperative: Total Customer Value
  • There's Something Happening Here
  • Joint Value Creation: The Future Advantage
  • Reengineering the Organization's Mental Map
  • Adopting Customer-Centered Management Systems
  • Implications for Reengineering
  • Reinventing Reengineering
  • Ghostbusters
  • The Paradigm Paradox
  • Customer-Centered Reengineering
  • The Building Blocks of Customer Value
  • Triangulating for Total Customer Value
  • The Glass Container Capital of the World
  • Triangulation Up Top and Down Under
  • IDS Financial Services: Case Study
  • Australian Department of Arts and Administrative Services: Case Study
  • Recasting Strategy
  • Redesigning Systems
  • Reshaping Structure
  • Reawakening People
  • Remapping the Organization
  • Building the Customer-Centered Reengineering Superhighway
  • Continuous Innovation and Knowledge Creation
  • For Whom the Bell Tolls
  • The Windmills of the Mind
  • Watt Do You Know?
  • The Psychology of Change
  • Individual Barriers to Change: Mind Games
  • The Thinking Trap
  • The Values, Attitudes, and Beliefs Trap
  • The Feelings Trap
  • Remapping Errors
  • Life Cycles, Shock Waves, and Breakpoints
  • From Megatrends to Microfocus
  • Fad-Based Failure Cycle
  • Downsizing
Dimensions
24 cm
Extent
xviii, 220 pages
Isbn
9780786302987
Lccn
94010544
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)30158846
  • (OCoLC)ocm30158846

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