The Resource Customer loyalty : how to earn it, how to keep it, Jill Griffin

Customer loyalty : how to earn it, how to keep it, Jill Griffin

Label
Customer loyalty : how to earn it, how to keep it
Title
Customer loyalty
Title remainder
how to earn it, how to keep it
Statement of responsibility
Jill Griffin
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Griffin, Jill
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.G75 1995
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Customer loyalty
  • Customer services
  • Customer relations
  • Customer loyalty
  • Customer relations
  • Customer services
  • Klantgerichtheid
  • Klantenservice
Label
Customer loyalty : how to earn it, how to keep it, Jill Griffin
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 229-235) and indexes
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Turning Repeat Customers into Loyal Clients
  • Turning Loyal Clients into Advocates
  • Customer Loss: How to Prevent It and What to Do When It Strikes
  • How to Develop a Loyalty-Driven Culture in Your Company
  • The Twelve Laws of Loyalty
  • Foreword
  • General Robert T. Herres
  • Customer Loyalty: The Way to Many Happy Returns
  • A Closer Look at Loyalty
  • Growing a Loyal Customer: The Seven Key Stages
  • Turning Suspects into Qualified Prospects
  • Turning Qualified Prospects into First-Time Buyers
  • Turning First-Time Buyers into Repeat Customers
Dimensions
25 cm
Extent
viii, 242 pages
Isbn
9780029129777
Lccn
94036213
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)31172969
  • (OCoLC)ocm31172969
Label
Customer loyalty : how to earn it, how to keep it, Jill Griffin
Publication
Bibliography note
Includes bibliographical references (p. 229-235) and indexes
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Turning Repeat Customers into Loyal Clients
  • Turning Loyal Clients into Advocates
  • Customer Loss: How to Prevent It and What to Do When It Strikes
  • How to Develop a Loyalty-Driven Culture in Your Company
  • The Twelve Laws of Loyalty
  • Foreword
  • General Robert T. Herres
  • Customer Loyalty: The Way to Many Happy Returns
  • A Closer Look at Loyalty
  • Growing a Loyal Customer: The Seven Key Stages
  • Turning Suspects into Qualified Prospects
  • Turning Qualified Prospects into First-Time Buyers
  • Turning First-Time Buyers into Repeat Customers
Dimensions
25 cm
Extent
viii, 242 pages
Isbn
9780029129777
Lccn
94036213
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)31172969
  • (OCoLC)ocm31172969

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