The Resource Customer service basics

Customer service basics

Label
Customer service basics
Title
Customer service basics
Contributor
Provider
Subject
Language
eng
Summary
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening
Cataloging source
NZEN
Characteristic
videorecording
Date time place
Originally produced by Library Video Network in 2010
http://library.link/vocab/relatedWorkOrContributorName
Kanopy
Runtime
14
http://library.link/vocab/subjectName
  • Public services (Libraries)
  • Customer services
  • Library services
Technique
live action
Label
Customer service basics
Instantiates
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource (1 video file, 14 min. 54 sec.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Medium for sound
other
Other physical details
digital, stereo., sound, color
Publisher number
1062731
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • (OCoLC)897768002
  • (OCoLC)897768002
  • (CaSfKAN)kan1062731
System details
Mode of access: World Wide Web
Video recording format
other
Label
Customer service basics
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource (1 video file, 14 min. 54 sec.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Medium for sound
other
Other physical details
digital, stereo., sound, color
Publisher number
1062731
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • (OCoLC)897768002
  • (OCoLC)897768002
  • (CaSfKAN)kan1062731
System details
Mode of access: World Wide Web
Video recording format
other

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