The Resource Customer winback : how to recapture lost customers and keep them loyal, Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers, (electronic resource)

Customer winback : how to recapture lost customers and keep them loyal, Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers, (electronic resource)

Label
Customer winback : how to recapture lost customers and keep them loyal
Title
Customer winback
Title remainder
how to recapture lost customers and keep them loyal
Statement of responsibility
Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers
Creator
Contributor
Provider
Subject
Language
eng
Member of
Cataloging source
CaPaEBR
http://library.link/vocab/creatorName
Griffin, Jill
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.G753 2001eb
Literary form
non fiction
Nature of contents
  • standards specifications
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1942-
http://library.link/vocab/relatedWorkOrContributorName
  • Lowenstein, Michael W.
  • ebrary
Series statement
The Jossey-Bass business & management series
http://library.link/vocab/subjectName
  • Customer loyalty
  • Customer services
  • Customer relations
Label
Customer winback : how to recapture lost customers and keep them loyal, Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers, (electronic resource)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 291-301) and indexes
Color
multicolored
Dimensions
unknown
Edition
1st ed.
Extent
xxii, 314 p.
Form of item
electronic
Other physical details
ill.
Specific material designation
remote
System control number
  • (OCoLC)49414831
  • (CaPaEBR)ebr10001742
Label
Customer winback : how to recapture lost customers and keep them loyal, Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers, (electronic resource)
Publication
Bibliography note
Includes bibliographical references (p. 291-301) and indexes
Color
multicolored
Dimensions
unknown
Edition
1st ed.
Extent
xxii, 314 p.
Form of item
electronic
Other physical details
ill.
Specific material designation
remote
System control number
  • (OCoLC)49414831
  • (CaPaEBR)ebr10001742

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