The Resource Customers as partners : building relationships that last, Chip R. Bell

Customers as partners : building relationships that last, Chip R. Bell

Label
Customers as partners : building relationships that last
Title
Customers as partners
Title remainder
building relationships that last
Statement of responsibility
Chip R. Bell
Creator
Subject
Language
eng
Summary
Astute Managers and entrepreneurs already know that customer loyalty is an absolute necessity for profitable businesses in the '90s and beyond. They have invested in this knowledge by initiating a wide variety of quality service programs intended to dazzle customers. Yet, beyond the reach of these programs, and the books that promote them, are the real human relationships on which customer loyalty is based. Going beyond the external forms of outstanding service, Customers As Partners vividly shows how lasting success depends upon creating sustaining personal bonds. Identifying these bonds as the true source of a company's profitability, this ground-breaking work provides insights on how to keep the quality of these relationships central in every interaction. It offers a model of partnership that is not just value-added, but value-based
Cataloging source
DLC
http://library.link/vocab/creatorName
Bell, Chip R
Index
index present
LC call number
HF5415.5
LC item number
.B434 1994
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Customer services
  • Customer relations
  • Customer relations
  • Customer services
Label
Customers as partners : building relationships that last, Chip R. Bell
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 219-225) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Preface: Howdy, Partner -- Ch. 1. The Anatomy of Customer Partnership -- Ch. 2. The Spirit of Customer Partnership -- Ch. 3. Abundance Is an Attitude -- Ch. 4. Service as Gift Giving -- Ch. 5. Passionate Connections -- Ch. 6. Serving in the Dark -- Ch. 7. In Customers We Trust -- Ch. 8. Blessed Assurance -- Ch. 9. Leaps of Faith -- Ch. 10. Partnering on Purpose -- Ch. 11. Profile in Purpose: John Longstreet -- Ch. 12. Profile in Purpose: Sharon Decker -- Ch. 13. The Power of Mask Removal -- Ch. 14. Customer Candor -- Ch. 15. Listening Is a Contact Sport -- Ch. 16. The Pronoun in Power Is "We" -- Ch. 17. Floating Reciprocity -- Ch. 18. Partnership Elasticity -- Ch. 19. Graceful Partnerships -- Ch. 20. Partnering under Pressure -- Ch. 21. Partnering in an Emergency -- Ch. 22. Serving as Leader: Roles -- Ch. 23. Serving as Leader: Gifts -- Ch. 24. Rain and Snow and Dark of Night / Ron Zemke -- Ch. 25. Partners Care / Tom Connellan
Dimensions
25 cm
Edition
1st ed.
Extent
xv, 235 pages
Isbn
9781881052548
Lccn
94016999
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)30438933
  • (OCoLC)ocm30438933
Label
Customers as partners : building relationships that last, Chip R. Bell
Publication
Bibliography note
Includes bibliographical references (p. 219-225) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Preface: Howdy, Partner -- Ch. 1. The Anatomy of Customer Partnership -- Ch. 2. The Spirit of Customer Partnership -- Ch. 3. Abundance Is an Attitude -- Ch. 4. Service as Gift Giving -- Ch. 5. Passionate Connections -- Ch. 6. Serving in the Dark -- Ch. 7. In Customers We Trust -- Ch. 8. Blessed Assurance -- Ch. 9. Leaps of Faith -- Ch. 10. Partnering on Purpose -- Ch. 11. Profile in Purpose: John Longstreet -- Ch. 12. Profile in Purpose: Sharon Decker -- Ch. 13. The Power of Mask Removal -- Ch. 14. Customer Candor -- Ch. 15. Listening Is a Contact Sport -- Ch. 16. The Pronoun in Power Is "We" -- Ch. 17. Floating Reciprocity -- Ch. 18. Partnership Elasticity -- Ch. 19. Graceful Partnerships -- Ch. 20. Partnering under Pressure -- Ch. 21. Partnering in an Emergency -- Ch. 22. Serving as Leader: Roles -- Ch. 23. Serving as Leader: Gifts -- Ch. 24. Rain and Snow and Dark of Night / Ron Zemke -- Ch. 25. Partners Care / Tom Connellan
Dimensions
25 cm
Edition
1st ed.
Extent
xv, 235 pages
Isbn
9781881052548
Lccn
94016999
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)30438933
  • (OCoLC)ocm30438933

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