The Resource Defense Transportation; The ArmyS Hunter Pilot Project to Outsource Relocation Services

Defense Transportation; The ArmyS Hunter Pilot Project to Outsource Relocation Services

Label
Defense Transportation; The ArmyS Hunter Pilot Project to Outsource Relocation Services
Title
Defense Transportation; The ArmyS Hunter Pilot Project to Outsource Relocation Services
Contributor
Subject
Language
eng
Summary
Because of long-standing concerns and problems associated with the relocation of military personnel, the Department of the Army began a pilot project in July 1997 to test an alternative approach for providing relocation services for its personnel stationed at Hunter Army Airfield, Savannah, Georgia. The statement of managers in the conference report on the Department of Defense Appropriations Act, 1997, directed us to validate the results and savings achieved from this and any other personal property pilot program. While the conference report originally envisioned us reporting and evaluating the Army's experience under this pilot program during fiscal year 1997, the late start of the pilot in the last quarter of the fiscal year provided limited data for assessment purposes. Accordingly, we are providing an interim report. As discussed with your offices, this report provides (1) information on the data collected to date and (2) our observations on how the Army plans to evaluate the data. We are also providing information on other pilot tests that are underway or planned in the Department of Defense (DOD). DOD has long been concerned about the quality of service it provides military personnel and their families when they relocate. DOD reported that in 1996 it paid roughly $2.8 billion to move 800,000 families. Despite the fact that it moves more household effects than any U.S. corporation, DOD has found that its system has provided military personnel some of the worst service in the Nation. DOD has reported that 25 percent of its moves have resulted in damage claims, compared to 10 percent of the moves undertaken for the private sector. Further, best In-class movers have had customer satisfaction rates of 75 percent, compared with 23 percent for DOD personnel moves
Cataloging source
DTICE
Index
no index present
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
GENERAL ACCOUNTING OFFICE WASHINGTON DC NATIONAL SECURITY AND INTERNATIONAL AFFAIRS DIV
http://library.link/vocab/subjectName
  • Relocation
  • Military transportation
  • Outsourcing
  • Test and evaluation
  • Military personnel
  • Department of defense
  • Contracts
  • Quality assurance
  • Pilot studies
  • Army planning
  • Georgia
  • Administration and Management
  • Logistics, Military Facilities and Supplies
Label
Defense Transportation; The ArmyS Hunter Pilot Project to Outsource Relocation Services
Instantiates
Publication
Note
Report to Congressional Committees
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Extent
29 pages
Form of item
online
Governing access note
APPROVED FOR PUBLIC RELEASE
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Note
Hein Online
System control number
  • (OCoLC)227875791
  • (OCoLC)ocn227875791
Label
Defense Transportation; The ArmyS Hunter Pilot Project to Outsource Relocation Services
Publication
Note
Report to Congressional Committees
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Extent
29 pages
Form of item
online
Governing access note
APPROVED FOR PUBLIC RELEASE
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Note
Hein Online
System control number
  • (OCoLC)227875791
  • (OCoLC)ocn227875791

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