The Resource Delivering knock your socks off service, Performance Research Associates, (electronic resource)

Delivering knock your socks off service, Performance Research Associates, (electronic resource)

Label
Delivering knock your socks off service
Title
Delivering knock your socks off service
Statement of responsibility
Performance Research Associates
Contributor
Provider
Subject
Language
eng
Related
Member of
RRDZsF_Qbus
Cataloging source
N$T
http://bibfra.me/vocab/lite/collectionName
Performance Research Associates' Delivering knock your socks off service
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.A53 2007eb
Literary form
non fiction
Nature of contents
  • standards specifications
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
ebrary
http://library.link/vocab/subjectName
  • Customer services
  • BUSINESS & ECONOMICS
  • Customer services
  • Electronic books
Label
Delivering knock your socks off service, Performance Research Associates, (electronic resource)
Instantiates
Publication
Note
Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service
Bibliography note
Includes bibliographical references (p. 194) and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
The fundamental principles of knock your socks off service -- The only unbreakable rule: to the customer you are the company -- Know what knock your socks off service is -- Knock your socks off service is: reliable -- Knock your socks off service is: responsive -- Knock your socks off service is: re-assuring -- Knock your socks off service is: tangibles -- Knock your socks off service is: empathetic -- The customer is always? the customer -- The how to's of knock your socks off service -- Honesty is the only policy -- All rules were meant to be broken (including this one) -- Creating trust in an insecure, suspicious world -- Do the right thing? regardless -- Listening is a skill ? use it -- Ask intelligent questions -- Winning words and soothing phrases -- Facts for face-to-face -- Tips for telephone talk -- Putting pen to paper or fingers to keyboard -- Putting your best e-mail forward -- Serving customers around the globe -- The generational divide -- Delivering seamless socks off service -- Co-workers as partners: communicating across functions -- Exceptional service is in the details -- Good selling is good service? Good service is good selling -- Never underestimate the value of a sincere thank-you -- The problem-solving side of knock your socks off service -- Be a fantastic fixer -- Use the well-placed "I'm sorry?" -- Service recovery expectations -- Service recovery and the Internet -- Fix the person -- Fair-fax the problem -- Customers from hell are customers too -- Customers from hell hall of shame -- Knock your socks off service fitness: taking care of you -- Master the art of calm -- Keep it professional -- The competence principle: always be learning -- Party hearty
Dimensions
unknown
Edition
4th ed.
Extent
1 online resource (viii, 199 pages)
Form of item
electronic
Isbn
9780814473658
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations
Specific material designation
remote
Stock number
CL0500000017
System control number
  • (OCoLC)77560889
  • (OCoLC)ocm77560889
Label
Delivering knock your socks off service, Performance Research Associates, (electronic resource)
Publication
Note
Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service
Bibliography note
Includes bibliographical references (p. 194) and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
The fundamental principles of knock your socks off service -- The only unbreakable rule: to the customer you are the company -- Know what knock your socks off service is -- Knock your socks off service is: reliable -- Knock your socks off service is: responsive -- Knock your socks off service is: re-assuring -- Knock your socks off service is: tangibles -- Knock your socks off service is: empathetic -- The customer is always? the customer -- The how to's of knock your socks off service -- Honesty is the only policy -- All rules were meant to be broken (including this one) -- Creating trust in an insecure, suspicious world -- Do the right thing? regardless -- Listening is a skill ? use it -- Ask intelligent questions -- Winning words and soothing phrases -- Facts for face-to-face -- Tips for telephone talk -- Putting pen to paper or fingers to keyboard -- Putting your best e-mail forward -- Serving customers around the globe -- The generational divide -- Delivering seamless socks off service -- Co-workers as partners: communicating across functions -- Exceptional service is in the details -- Good selling is good service? Good service is good selling -- Never underestimate the value of a sincere thank-you -- The problem-solving side of knock your socks off service -- Be a fantastic fixer -- Use the well-placed "I'm sorry?" -- Service recovery expectations -- Service recovery and the Internet -- Fix the person -- Fair-fax the problem -- Customers from hell are customers too -- Customers from hell hall of shame -- Knock your socks off service fitness: taking care of you -- Master the art of calm -- Keep it professional -- The competence principle: always be learning -- Party hearty
Dimensions
unknown
Edition
4th ed.
Extent
1 online resource (viii, 199 pages)
Form of item
electronic
Isbn
9780814473658
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other physical details
illustrations
Specific material designation
remote
Stock number
CL0500000017
System control number
  • (OCoLC)77560889
  • (OCoLC)ocm77560889

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