The Resource Development and validation of the corporate social style inventory : a measure of customer service skills, Juan I. Sanchez and Scott L. Fraser

Development and validation of the corporate social style inventory : a measure of customer service skills, Juan I. Sanchez and Scott L. Fraser

Label
Development and validation of the corporate social style inventory : a measure of customer service skills
Title
Development and validation of the corporate social style inventory
Title remainder
a measure of customer service skills
Statement of responsibility
Juan I. Sanchez and Scott L. Fraser
Creator
Contributor
Subject
Language
eng
Summary
Describes how authors constructed and validated a questionnaire, the Corporate Social Style Inventory (CSSI), designed to help companies assess how an individual works with others in a variety of job situations
Member of
Action
committed to retain for EAST
Cataloging source
TJC
http://library.link/vocab/creatorName
Sanchez, Juan I
Index
no index present
LC call number
HF5415.5
LC item number
.S263 1993
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Fraser, Scott L
Series statement
Report
Series volume
no. 93-108
http://library.link/vocab/subjectName
  • Customer services
  • Personality tests
  • Ability
  • Ability
  • Customer services
  • Personality tests
Label
Development and validation of the corporate social style inventory : a measure of customer service skills, Juan I. Sanchez and Scott L. Fraser
Instantiates
Publication
Note
  • "Working paper."
  • "May 1993."
Bibliography note
Includes bibliographic references (p. 44-48)
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
28 cm.
Extent
48 pages
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)28857927
  • (OCoLC)ocm28857927
Label
Development and validation of the corporate social style inventory : a measure of customer service skills, Juan I. Sanchez and Scott L. Fraser
Publication
Note
  • "Working paper."
  • "May 1993."
Bibliography note
Includes bibliographic references (p. 44-48)
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
28 cm.
Extent
48 pages
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)28857927
  • (OCoLC)ocm28857927

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