The Resource Exploring Service Productivity : Studies in the German Airport Industry, by Claudia Lehmann, (electronic resource)

Exploring Service Productivity : Studies in the German Airport Industry, by Claudia Lehmann, (electronic resource)

Label
Exploring Service Productivity : Studies in the German Airport Industry
Title
Exploring Service Productivity
Title remainder
Studies in the German Airport Industry
Statement of responsibility
by Claudia Lehmann
Creator
Contributor
Author
Author
Provider
Subject
Language
eng
Summary
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia. Contents Systematic literature review on service productivity Service productivity from a provider’s perspective, a customers’ perspective, and an operations perspective An interactive service productivity model Target Groups Lecturer and students of service and innovation management, aviation and airport management, airport planning Innovation manager, customer and user experience manager, airport manager and planer The Author Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.
Member of
http://library.link/vocab/creatorName
Lehmann, Claudia
http://bibfra.me/vocab/relation/httpidlocgovvocabularyrelatorsaut
JjZ9IN7D32o
Image bit depth
0
LC call number
HD28-70
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
SpringerLink
Series statement
Markt- und Unternehmensentwicklung Markets and Organisations
http://library.link/vocab/subjectName
  • Leadership
  • Management
  • Motivation research (Marketing)
  • Business Strategy/Leadership
  • Innovation/Technology Management
  • Consumer Behavior
Label
Exploring Service Productivity : Studies in the German Airport Industry, by Claudia Lehmann, (electronic resource)
Instantiates
Publication
Antecedent source
mixed
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
not applicable
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Systematic literature review on service productivity -- Service productivity from a provider’s perspective, a customers’ perspective, and an operations perspective -- An interactive service productivity model
Dimensions
unknown
Extent
XXI, 344 p. 70 illus.
File format
multiple file formats
Form of item
electronic
Isbn
9783658230364
Level of compression
uncompressed
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
10.1007/978-3-658-23036-4
Other physical details
online resource.
Quality assurance targets
absent
Reformatting quality
access
Specific material designation
remote
System control number
(DE-He213)978-3-658-23036-4
Label
Exploring Service Productivity : Studies in the German Airport Industry, by Claudia Lehmann, (electronic resource)
Publication
Antecedent source
mixed
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
not applicable
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Systematic literature review on service productivity -- Service productivity from a provider’s perspective, a customers’ perspective, and an operations perspective -- An interactive service productivity model
Dimensions
unknown
Extent
XXI, 344 p. 70 illus.
File format
multiple file formats
Form of item
electronic
Isbn
9783658230364
Level of compression
uncompressed
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
10.1007/978-3-658-23036-4
Other physical details
online resource.
Quality assurance targets
absent
Reformatting quality
access
Specific material designation
remote
System control number
(DE-He213)978-3-658-23036-4

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