Coverart for item
The Resource Exploring Services Science : 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings, edited by Stefano Za, Monica Drăgoicea, Maurizio Cavallari, (electronic resource)

Exploring Services Science : 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings, edited by Stefano Za, Monica Drăgoicea, Maurizio Cavallari, (electronic resource)

Label
Exploring Services Science : 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings
Title
Exploring Services Science
Title remainder
8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings
Statement of responsibility
edited by Stefano Za, Monica Drăgoicea, Maurizio Cavallari
Contributor
Editor
Editor
Provider
Subject
Language
eng
Summary
This book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017. The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IESS 2017 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation
Member of
http://bibfra.me/vocab/relation/httpidlocgovvocabularyrelatorsedt
  • S3witKeTZ2U
  • Qu00QXWmqIg
  • 0fV5Sg045RQ
Image bit depth
0
LC call number
QA76.76.A65
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
  • Za, Stefano.
  • Drăgoicea, Monica.
  • Cavallari, Maurizio.
  • SpringerLink
Series statement
Lecture Notes in Business Information Processing,
Series volume
279
http://library.link/vocab/subjectName
  • Management information systems
  • Software engineering
  • Information systems
  • Big data
  • Information storage and retrieva
  • Information Systems Applications (incl. Internet)
  • Business IT Infrastructure
  • Software Engineering
  • Computer Appl. in Administrative Data Processing
  • Big Data/Analytics
  • Information Storage and Retrieval
Label
Exploring Services Science : 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings, edited by Stefano Za, Monica Drăgoicea, Maurizio Cavallari, (electronic resource)
Instantiates
Publication
Antecedent source
mixed
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
not applicable
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Theoretical contributions: literature analysis and conceptual models -- Tracing the roots of the organizational benefits of IT services -- Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review -- FabLabs as Platforms for Digital Fabrication Services: a Literature Analysis -- IT-Support in Workplace Health Promotion: Mobile Apps on the Rise -- New ways to deal with Omni-channel services: Opening the door to synergies, or problems in the horizon -- Organizational Impact on Software Development of e-Services techniques -- Healthcare and the Co-creation of Value: Qualifying the service roles of informal caregivers -- Exploring Disparities in the Relationship between Corruption and Human Development using a Cluster Analysis -- Examining the impact of social networking sites on performance of service firms: evidence from Romania - Service systems analysis and design -- A Conceptual Modelling of the Key Components and Relations of Service Systems -- Social Media Marketing and Value Co-Creation: a Dynamic Performance Management Perspective -- Creative Industries and Big Data: a Business Model for Service Innovation -- More observations, more variables or more quality - Data acquisition strategies to enhance uncertainty analytics for industrial service contracting -- From Data Science to Value Creation -- Towards A Unified Approach To Identify Business Model Patterns: A Case Of E-Mobility Services -- Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications -- A GIS-based Decision Support System for Locating Primary Care Facilities -- Combining data analytics with layout improvement heuristics to improve libraries' service quality -- Service organizations case studies and practices -- A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography -- Content Analysis of Customer Reviews to Identify Sources of Value Creation in the Hotel Environment -- Beyond Quality of Service: Exploring What Tourists Really Value -- Multivariate Analysis of EU Convergence in Higher Education Services -- Does Community Service Make any Difference in University Rankings -- Digital Transformation at the University Of Porto -- The Role of Digital Tools and Platforms for Training Programmes Developed by the Organisations of the Banking Sector -- Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services -- Mega sporting events and technology: the role of social networks in co-creating value for the Olympic Games -- Sustainability: service ecosystems, environment control and Transportation -- Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency -- Digital Services Development Using Statistics Tools to Emphasize Pollution Phenomena -- Service Orientation of Environment Control Processes -- Service ecosystems for the common good: a case of non-profit network organization -- Customer Satisfaction from Inner-city Services: a case study -- Using Ethological Approaches to Understand Skiers' Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: an Empirical Study Conducted in the Swiss Alps
Dimensions
unknown
Extent
XVII, 432 p. 104 illus.
File format
multiple file formats
Form of item
electronic
Isbn
9783319569253
Level of compression
uncompressed
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
10.1007/978-3-319-56925-3
Other physical details
online resource.
Quality assurance targets
absent
Reformatting quality
access
Specific material designation
remote
System control number
(DE-He213)978-3-319-56925-3
Label
Exploring Services Science : 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings, edited by Stefano Za, Monica Drăgoicea, Maurizio Cavallari, (electronic resource)
Publication
Antecedent source
mixed
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
not applicable
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Theoretical contributions: literature analysis and conceptual models -- Tracing the roots of the organizational benefits of IT services -- Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review -- FabLabs as Platforms for Digital Fabrication Services: a Literature Analysis -- IT-Support in Workplace Health Promotion: Mobile Apps on the Rise -- New ways to deal with Omni-channel services: Opening the door to synergies, or problems in the horizon -- Organizational Impact on Software Development of e-Services techniques -- Healthcare and the Co-creation of Value: Qualifying the service roles of informal caregivers -- Exploring Disparities in the Relationship between Corruption and Human Development using a Cluster Analysis -- Examining the impact of social networking sites on performance of service firms: evidence from Romania - Service systems analysis and design -- A Conceptual Modelling of the Key Components and Relations of Service Systems -- Social Media Marketing and Value Co-Creation: a Dynamic Performance Management Perspective -- Creative Industries and Big Data: a Business Model for Service Innovation -- More observations, more variables or more quality - Data acquisition strategies to enhance uncertainty analytics for industrial service contracting -- From Data Science to Value Creation -- Towards A Unified Approach To Identify Business Model Patterns: A Case Of E-Mobility Services -- Towards Requirements Analytics: A Research Agenda to Model and Evaluate the Quality of Unstructured Requirements Specifications -- A GIS-based Decision Support System for Locating Primary Care Facilities -- Combining data analytics with layout improvement heuristics to improve libraries' service quality -- Service organizations case studies and practices -- A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography -- Content Analysis of Customer Reviews to Identify Sources of Value Creation in the Hotel Environment -- Beyond Quality of Service: Exploring What Tourists Really Value -- Multivariate Analysis of EU Convergence in Higher Education Services -- Does Community Service Make any Difference in University Rankings -- Digital Transformation at the University Of Porto -- The Role of Digital Tools and Platforms for Training Programmes Developed by the Organisations of the Banking Sector -- Fraud Risk Modelling: Requirements Elicitation in the Case of Telecom Services -- Mega sporting events and technology: the role of social networks in co-creating value for the Olympic Games -- Sustainability: service ecosystems, environment control and Transportation -- Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency -- Digital Services Development Using Statistics Tools to Emphasize Pollution Phenomena -- Service Orientation of Environment Control Processes -- Service ecosystems for the common good: a case of non-profit network organization -- Customer Satisfaction from Inner-city Services: a case study -- Using Ethological Approaches to Understand Skiers' Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: an Empirical Study Conducted in the Swiss Alps
Dimensions
unknown
Extent
XVII, 432 p. 104 illus.
File format
multiple file formats
Form of item
electronic
Isbn
9783319569253
Level of compression
uncompressed
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
10.1007/978-3-319-56925-3
Other physical details
online resource.
Quality assurance targets
absent
Reformatting quality
access
Specific material designation
remote
System control number
(DE-He213)978-3-319-56925-3

Library Locations

  • African Studies LibraryBorrow it
    771 Commonwealth Avenue, 6th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Alumni Medical LibraryBorrow it
    72 East Concord Street, Boston, MA, 02118, US
    42.336388 -71.072393
  • Astronomy LibraryBorrow it
    725 Commonwealth Avenue, 6th Floor, Boston, MA, 02445, US
    42.350259 -71.105717
  • Fineman and Pappas Law LibrariesBorrow it
    765 Commonwealth Avenue, Boston, MA, 02215, US
    42.350979 -71.107023
  • Frederick S. Pardee Management LibraryBorrow it
    595 Commonwealth Avenue, Boston, MA, 02215, US
    42.349626 -71.099547
  • Howard Gotlieb Archival Research CenterBorrow it
    771 Commonwealth Avenue, 5th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Mugar Memorial LibraryBorrow it
    771 Commonwealth Avenue, Boston, MA, 02215, US
    42.350723 -71.108227
  • Music LibraryBorrow it
    771 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Pikering Educational Resources LibraryBorrow it
    2 Silber Way, Boston, MA, 02215, US
    42.349804 -71.101425
  • School of Theology LibraryBorrow it
    745 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350494 -71.107235
  • Science & Engineering LibraryBorrow it
    38 Cummington Mall, Boston, MA, 02215, US
    42.348472 -71.102257
  • Stone Science LibraryBorrow it
    675 Commonwealth Avenue, Boston, MA, 02445, US
    42.350103 -71.103784
Processing Feedback ...