The Resource From turnover to teamwork : how to build and retain a customer-oriented foodservice staff, Bill Marvin

From turnover to teamwork : how to build and retain a customer-oriented foodservice staff, Bill Marvin

Label
From turnover to teamwork : how to build and retain a customer-oriented foodservice staff
Title
From turnover to teamwork
Title remainder
how to build and retain a customer-oriented foodservice staff
Statement of responsibility
Bill Marvin
Creator
Subject
Genre
Language
eng
Summary
"From Turnover to Teamwork takes a hands-on, commonsense approach to a problem familiar to anyone who has ever owned or managed a restaurant or other service-oriented business. Bill Marvin shares some simple insights into the underlying causes of why people perform poorly and walk out as well as what might cause the very same people to be loyal, contributing members of your team. When he managed the foodservice department at the U.S. Olympic Training Center, application of these principles enabled him to cut turnover from 300% to 25% in just six months while doubling athlete patronage at the same time." "The simple wisdom in his approach may surprise you. He points out common management practices that may be doing more harm than good. He gives specific suggestions on how to hang on to good workers and create a team that is happier, more productive, and fiercely loyal to your business. He demonstrates effective ways to cope with important issues such as training, salary and wages, bonuses and other incentives, performance reviews, discipline, and staff/management rapport. He suggests personnel policies and resources for retention that will help you avoid misunderstandings with your staff and find reliable advice quickly when problems emerge. Taken to heart, this book can help you communicate with your crew more effectively, understand what motivates them, and be sure that they understand your expectations of them. It can help you see how to develop staff loyalty without spending a fortune, how to make your training more effective, and how to resolve disputes without lingering hard feelings. Most of all, From Turnover to Teamwork can help you tap your own innate human relations skills to create a business climate that both encourages your good people to stay and makes your patrons want to come back for more."--Jacket
Cataloging source
DLC
http://library.link/vocab/creatorName
Marvin, Bill
Illustrations
illustrations
Index
index present
LC call number
TX911.3.P4
LC item number
M383 1994
Literary form
non fiction
NAL call number
TX911.3.P4M383
NAL item number
1994
Nature of contents
  • bibliography
  • handbooks
http://library.link/vocab/subjectName
  • Food service
  • Labor turnover
  • Food service
  • Labor turnover
  • Organisatieverandering
  • Teamwork
  • Management
  • Services de restauration
Label
From turnover to teamwork : how to build and retain a customer-oriented foodservice staff, Bill Marvin
Instantiates
Publication
Note
"A Restaurants & institutions book."
Bibliography note
Includes bibliographical references (p. 179-181) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
24 cm
Extent
xiv, 189 pages
Isbn
9780471590774
Lccn
94004926
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)30025848
  • (OCoLC)ocm30025848
Label
From turnover to teamwork : how to build and retain a customer-oriented foodservice staff, Bill Marvin
Publication
Note
"A Restaurants & institutions book."
Bibliography note
Includes bibliographical references (p. 179-181) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
24 cm
Extent
xiv, 189 pages
Isbn
9780471590774
Lccn
94004926
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)30025848
  • (OCoLC)ocm30025848

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