The Resource ITIL Foundation exam study guide, Helen Morris, Liz Gallacher, (electronic resource)

ITIL Foundation exam study guide, Helen Morris, Liz Gallacher, (electronic resource)

Label
ITIL Foundation exam study guide
Title
ITIL Foundation exam study guide
Statement of responsibility
Helen Morris, Liz Gallacher
Creator
Contributor
Provider
Subject
Genre
Language
eng
Summary
Annotation
Member of
Cataloging source
N$T
http://library.link/vocab/creatorName
Morris, Helen
Illustrations
illustrations
Index
index present
LC call number
HD30.2
Literary form
non fiction
Nature of contents
standards specifications
http://library.link/vocab/relatedWorkOrContributorName
  • ebrary
  • Gallacher, Liz
http://library.link/vocab/subjectName
  • Information technology
  • Information technology projects
  • Electronic data processing personnel
  • BUSINESS & ECONOMICS / Information Management
  • BUSINESS & ECONOMICS / Knowledge Capital
  • Information technology / Management / Study guides
  • Information technology projects / Management / Study guides
  • Electronic data processing personnel / Certification
  • IT infrastructure library 2011 Edition
  • Informationsmanagement
Summary expansion
Everything you need to prepare for the ITIL exam ? Accredited to 2011 syllabusThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategyHighlights the topics of service design and development and the service management processesReviews the building, testing, authorizing, documenting, and implementation of new and changed services into operationAddresses creating and maintaining value for customers through monitoring and improving services, processes, and technologyIncludes a DVD that features valuable study aids such as flash cards, mock exams, sample questions, and moreIf you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you
Label
ITIL Foundation exam study guide, Helen Morris, Liz Gallacher, (electronic resource)
Instantiates
Publication
Note
Includes index
Color
multicolored
Contents
Service management as a practice -- Understanding service strategy -- Service strategy processes -- Understanding service design -- Service level management : aligning IT with business requirements -- The other service design processes -- Service design roles -- Understanding service transition and the change management processes -- Service transition processes -- Delivering the service : the service operation lifecycle stage -- The major service operation processes -- The other service operation processes -- Understanding continual service improvement
Dimensions
unknown
Extent
1 online resource (371 p.)
Form of item
electronic
Isbn
9781119943631
Specific material designation
remote
Stock number
  • CL0500000239
  • 7D434B24-1E47-4597-895B-60641EBB9037
System control number
  • (OCoLC)808614757
  • (OCoLC)ocn808614757
Label
ITIL Foundation exam study guide, Helen Morris, Liz Gallacher, (electronic resource)
Publication
Note
Includes index
Color
multicolored
Contents
Service management as a practice -- Understanding service strategy -- Service strategy processes -- Understanding service design -- Service level management : aligning IT with business requirements -- The other service design processes -- Service design roles -- Understanding service transition and the change management processes -- Service transition processes -- Delivering the service : the service operation lifecycle stage -- The major service operation processes -- The other service operation processes -- Understanding continual service improvement
Dimensions
unknown
Extent
1 online resource (371 p.)
Form of item
electronic
Isbn
9781119943631
Specific material designation
remote
Stock number
  • CL0500000239
  • 7D434B24-1E47-4597-895B-60641EBB9037
System control number
  • (OCoLC)808614757
  • (OCoLC)ocn808614757

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