The Resource Improving organizational performance : a practical guidebook for the human services field, Gary V. Sluyter

Improving organizational performance : a practical guidebook for the human services field, Gary V. Sluyter

Label
Improving organizational performance : a practical guidebook for the human services field
Title
Improving organizational performance
Title remainder
a practical guidebook for the human services field
Statement of responsibility
Gary V. Sluyter
Creator
Contributor
Subject
Language
eng
Member of
Cataloging source
DLC
http://library.link/vocab/creatorName
Sluyter, Gary V
Illustrations
illustrations
Index
index present
LC call number
HV40
LC item number
.S595 1998
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
University of Michigan
Series statement
Sage human services guides
Series volume
74
http://library.link/vocab/subjectName
  • Human services
  • Organizational effectiveness
  • Management
  • Organisaties
  • Effectiviteit
  • Services sociaux
  • Efficacité organisationnelle
  • Service social
  • Efficacité de l'organisation
  • Human services
  • Organizational effectiveness
Label
Improving organizational performance : a practical guidebook for the human services field, Gary V. Sluyter
Instantiates
Publication
Note
"Published in cooperation with the University of Michigan School of Social Work."
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Special customer characteristics
  • When customer needs come into conflict
  • Identifying Customer Requirements
  • Discussion of the concept of "customer requirements" and how to identify them
  • Technical and perceptual aspects of quality
  • The special nature of quality in human services organizations
  • Dimensions of quality and customer report cards
  • Charting a Course for the Organization: The Vital Role of Leadership
  • The vital role of leadership in organizational performance; the process of developing organizational governing ideas
  • Use of a strategic planning model
  • Why Performance Improvement?
  • Leading Change in the Organizational Culture
  • The nature of organizational culture
  • Recent research findings
  • Assessing organizational culture
  • The relationship between organizational culture and performance
  • Changing culture to support performance improvement initiatives
  • Measuring Organizational Performance
  • Development of organizational outcomes
  • Performance measurement grid
  • Linkage with governing ideas and strategic directions
  • The nature of organizational performance and its link to quality management philosophies
  • Deployment throughout the organization
  • Constructing the Infrastructure for Organizational Improvement
  • A definition of organizational performance
  • Organizational assessment
  • A theoretical frame of reference
  • Who Are Our Customers?
  • The concept of "customer" as beneficiary of human service organizations
  • How to identify customer groups
Dimensions
23 cm.
Extent
xiii, 127 p.
Isbn
9780761907510
Isbn Type
(pbk. : acid-free)
Lccn
97021203
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
ill.
System control number
  • (OCoLC)37331517
  • (OCoLC)ocm37331517
Label
Improving organizational performance : a practical guidebook for the human services field, Gary V. Sluyter
Publication
Note
"Published in cooperation with the University of Michigan School of Social Work."
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Special customer characteristics
  • When customer needs come into conflict
  • Identifying Customer Requirements
  • Discussion of the concept of "customer requirements" and how to identify them
  • Technical and perceptual aspects of quality
  • The special nature of quality in human services organizations
  • Dimensions of quality and customer report cards
  • Charting a Course for the Organization: The Vital Role of Leadership
  • The vital role of leadership in organizational performance; the process of developing organizational governing ideas
  • Use of a strategic planning model
  • Why Performance Improvement?
  • Leading Change in the Organizational Culture
  • The nature of organizational culture
  • Recent research findings
  • Assessing organizational culture
  • The relationship between organizational culture and performance
  • Changing culture to support performance improvement initiatives
  • Measuring Organizational Performance
  • Development of organizational outcomes
  • Performance measurement grid
  • Linkage with governing ideas and strategic directions
  • The nature of organizational performance and its link to quality management philosophies
  • Deployment throughout the organization
  • Constructing the Infrastructure for Organizational Improvement
  • A definition of organizational performance
  • Organizational assessment
  • A theoretical frame of reference
  • Who Are Our Customers?
  • The concept of "customer" as beneficiary of human service organizations
  • How to identify customer groups
Dimensions
23 cm.
Extent
xiii, 127 p.
Isbn
9780761907510
Isbn Type
(pbk. : acid-free)
Lccn
97021203
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
ill.
System control number
  • (OCoLC)37331517
  • (OCoLC)ocm37331517

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