The Resource Key skills for professionals : how to succeed in professional services, by Alan Pannett, Shalina Sequeira, Andrew Dines, Andrew Day, (electronic resource)

Key skills for professionals : how to succeed in professional services, by Alan Pannett, Shalina Sequeira, Andrew Dines, Andrew Day, (electronic resource)

Label
Key skills for professionals : how to succeed in professional services
Title
Key skills for professionals
Title remainder
how to succeed in professional services
Statement of responsibility
by Alan Pannett, Shalina Sequeira, Andrew Dines, Andrew Day
Creator
Contributor
Subject
Genre
Language
  • eng
  • eng
Summary
Key Skills for Professionals will help you to acquire and develop the key skills that will enable you to stand out as a consummate professional in a fiercely competitive environment - the world of professional services.The skills covered are applicable across all professions and are of use both to those qualifying for a profession and those already working in a professional services business. Through demonstrating and effectively implementing these skills, you will enhance your career progression. The authors make use of realistic and relevant case studies based on their knowledge, experience
Cataloging source
MiAaPQ
http://library.link/vocab/creatorName
Pannett, Alan
Dewey number
650.1
Index
index present
Language note
English
LC call number
HF5386
LC item number
.P36 2013
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Sequeira, Shalini
  • Dines, Andrew
  • Day, Andrew
http://library.link/vocab/subjectName
  • Success in business
  • Career development
Label
Key skills for professionals : how to succeed in professional services, by Alan Pannett, Shalina Sequeira, Andrew Dines, Andrew Day, (electronic resource)
Instantiates
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Content category
text
Content type code
  • txt
Contents
  • Contents; Acknowledgements; Introduction: acquiring the key skills of a professional; The purpose of this book; How to use this book; The key skills of a professional; Acquiring the skills; Taking responsibility for developing your skills and managing your career; Behaving professionally; 01 The professional services business; Introduction; Management and economic performance; Business structures; Strategic planning and risk management; Effective financial management; Financial control; The engine of profitability; Getting profitable work; Conclusion
  • 02 Communicating with clients, professionals and third partiesIntroduction; Differences in people; What is communication?; Verbal and non-verbal communication; A communication model - understanding the process of communication; Listening skills; Clarifying communication - asking questions; Emotional intelligence; Communicating with others in rapport; Communicating with clients; Conclusion; 03 Personal organization; Introduction; The three circles of personal organization; Circle A: forward planning and priority setting; Circle B: self-organization; Further tools and ideas
  • Circle C: managing relationships and communicationDelegation; Conclusion; 04 Effective business writing; Introduction; What we want to avoid; Your writing strategy; Action: making something happen; Structuring longer documents; Sitting down to write; Accuracy: spelling, grammar and punctuation; Conclusion; 05 Presentation skills; Introduction; Do your homework; Choose your content; Structure your content; Prepare to present; Deliver your presentation; Dealing with the unexpected; Answer questions; Conclusion; 06 Meetings: making an effective contribution; Introduction; Before the meeting
  • Preparing for a negotiationYour negotiation toolkit; Tactics in negotiation; Completing a negotiation; Telephone negotiations; Conclusion; 09 Team working; Introduction; Individual performance and motivation; Roles, relationships and groups; Teams; The life cycle of a team; Effective team members; The team leader; Conclusion; 10 Managing performance, setting objectives, maintaining momentum and responding to feedback; Introduction; The benchmark for good performance; Objectives; Maintaining momentum; Receiving feedback; Giving feedback; Performance reviews; Conclusion
  • 11 Financial and commercial awareness
Dimensions
unknown
Extent
1 online resource (272 p.)
Form of item
online
Isbn
9780749468774
Media category
computer
Media type code
  • c
Specific material designation
remote
System control number
  • (EBL)1167359
  • (OCoLC)842262446
  • (SSID)ssj0000860420
  • (PQKBManifestationID)11450728
  • (PQKBTitleCode)TC0000860420
  • (PQKBWorkID)10897832
  • (PQKB)11701765
  • (MiAaPQ)EBC1167359
  • (EXLCZ)992550000001039722
Label
Key skills for professionals : how to succeed in professional services, by Alan Pannett, Shalina Sequeira, Andrew Dines, Andrew Day, (electronic resource)
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Content category
text
Content type code
  • txt
Contents
  • Contents; Acknowledgements; Introduction: acquiring the key skills of a professional; The purpose of this book; How to use this book; The key skills of a professional; Acquiring the skills; Taking responsibility for developing your skills and managing your career; Behaving professionally; 01 The professional services business; Introduction; Management and economic performance; Business structures; Strategic planning and risk management; Effective financial management; Financial control; The engine of profitability; Getting profitable work; Conclusion
  • 02 Communicating with clients, professionals and third partiesIntroduction; Differences in people; What is communication?; Verbal and non-verbal communication; A communication model - understanding the process of communication; Listening skills; Clarifying communication - asking questions; Emotional intelligence; Communicating with others in rapport; Communicating with clients; Conclusion; 03 Personal organization; Introduction; The three circles of personal organization; Circle A: forward planning and priority setting; Circle B: self-organization; Further tools and ideas
  • Circle C: managing relationships and communicationDelegation; Conclusion; 04 Effective business writing; Introduction; What we want to avoid; Your writing strategy; Action: making something happen; Structuring longer documents; Sitting down to write; Accuracy: spelling, grammar and punctuation; Conclusion; 05 Presentation skills; Introduction; Do your homework; Choose your content; Structure your content; Prepare to present; Deliver your presentation; Dealing with the unexpected; Answer questions; Conclusion; 06 Meetings: making an effective contribution; Introduction; Before the meeting
  • Preparing for a negotiationYour negotiation toolkit; Tactics in negotiation; Completing a negotiation; Telephone negotiations; Conclusion; 09 Team working; Introduction; Individual performance and motivation; Roles, relationships and groups; Teams; The life cycle of a team; Effective team members; The team leader; Conclusion; 10 Managing performance, setting objectives, maintaining momentum and responding to feedback; Introduction; The benchmark for good performance; Objectives; Maintaining momentum; Receiving feedback; Giving feedback; Performance reviews; Conclusion
  • 11 Financial and commercial awareness
Dimensions
unknown
Extent
1 online resource (272 p.)
Form of item
online
Isbn
9780749468774
Media category
computer
Media type code
  • c
Specific material designation
remote
System control number
  • (EBL)1167359
  • (OCoLC)842262446
  • (SSID)ssj0000860420
  • (PQKBManifestationID)11450728
  • (PQKBTitleCode)TC0000860420
  • (PQKBWorkID)10897832
  • (PQKB)11701765
  • (MiAaPQ)EBC1167359
  • (EXLCZ)992550000001039722

Library Locations

  • African Studies LibraryBorrow it
    771 Commonwealth Avenue, 6th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Alumni Medical LibraryBorrow it
    72 East Concord Street, Boston, MA, 02118, US
    42.336388 -71.072393
  • Astronomy LibraryBorrow it
    725 Commonwealth Avenue, 6th Floor, Boston, MA, 02445, US
    42.350259 -71.105717
  • Fineman and Pappas Law LibrariesBorrow it
    765 Commonwealth Avenue, Boston, MA, 02215, US
    42.350979 -71.107023
  • Frederick S. Pardee Management LibraryBorrow it
    595 Commonwealth Avenue, Boston, MA, 02215, US
    42.349626 -71.099547
  • Howard Gotlieb Archival Research CenterBorrow it
    771 Commonwealth Avenue, 5th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Mugar Memorial LibraryBorrow it
    771 Commonwealth Avenue, Boston, MA, 02215, US
    42.350723 -71.108227
  • Music LibraryBorrow it
    771 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Pikering Educational Resources LibraryBorrow it
    2 Silber Way, Boston, MA, 02215, US
    42.349804 -71.101425
  • School of Theology LibraryBorrow it
    745 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350494 -71.107235
  • Science & Engineering LibraryBorrow it
    38 Cummington Mall, Boston, MA, 02215, US
    42.348472 -71.102257
  • Stone Science LibraryBorrow it
    675 Commonwealth Avenue, Boston, MA, 02445, US
    42.350103 -71.103784
Processing Feedback ...