The Resource Legendary service : the key is to Care, Kathy Cuff & Vicki Halsey

Legendary service : the key is to Care, Kathy Cuff & Vicki Halsey

Label
Legendary service : the key is to Care
Title
Legendary service
Title remainder
the key is to Care
Statement of responsibility
Kathy Cuff & Vicki Halsey
Creator
Contributor
Subject
Language
eng
Summary
"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care.Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies"--
Assigning source
Provided by publisher
Cataloging source
DLC
http://library.link/vocab/creatorName
Blanchard, Kenneth H
Index
no index present
LC call number
HF5415.5
LC item number
.B527 2014
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
  • Halsey, Victoria
  • Cuff, Kathy
http://library.link/vocab/subjectName
  • Customer services
  • Customer services
  • Customer relations
  • BUSINESS & ECONOMICS / Customer Relations
  • Customer relations
  • Customer services
  • Customer services
Label
Legendary service : the key is to Care, Kathy Cuff & Vicki Halsey
Instantiates
Publication
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Dimensions
22 cm
Extent
xi, 161 pages
Isbn
9780071819046
Isbn Type
(hardback)
Lccn
2014007861
Media category
unmediated
Media MARC source
rdamedia
System control number
  • (OCoLC)857402110
  • (OCoLC)ocn857402110
Label
Legendary service : the key is to Care, Kathy Cuff & Vicki Halsey
Publication
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Dimensions
22 cm
Extent
xi, 161 pages
Isbn
9780071819046
Isbn Type
(hardback)
Lccn
2014007861
Media category
unmediated
Media MARC source
rdamedia
System control number
  • (OCoLC)857402110
  • (OCoLC)ocn857402110

Library Locations

  • African Studies LibraryBorrow it
    771 Commonwealth Avenue, 6th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Alumni Medical LibraryBorrow it
    72 East Concord Street, Boston, MA, 02118, US
    42.336388 -71.072393
  • Astronomy LibraryBorrow it
    725 Commonwealth Avenue, 6th Floor, Boston, MA, 02445, US
    42.350259 -71.105717
  • Fineman and Pappas Law LibrariesBorrow it
    765 Commonwealth Avenue, Boston, MA, 02215, US
    42.350979 -71.107023
  • Frederick S. Pardee Management LibraryBorrow it
    595 Commonwealth Avenue, Boston, MA, 02215, US
    42.349626 -71.099547
  • Howard Gotlieb Archival Research CenterBorrow it
    771 Commonwealth Avenue, 5th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Mugar Memorial LibraryBorrow it
    771 Commonwealth Avenue, Boston, MA, 02215, US
    42.350723 -71.108227
  • Music LibraryBorrow it
    771 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Pikering Educational Resources LibraryBorrow it
    2 Silber Way, Boston, MA, 02215, US
    42.349804 -71.101425
  • School of Theology LibraryBorrow it
    745 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350494 -71.107235
  • Science & Engineering LibraryBorrow it
    38 Cummington Mall, Boston, MA, 02215, US
    42.348472 -71.102257
  • Stone Science LibraryBorrow it
    675 Commonwealth Avenue, Boston, MA, 02445, US
    42.350103 -71.103784
Processing Feedback ...