The Resource Manage IT! : organizing IT demand and IT supply, by Theo Thiadens, (electronic resource)

Manage IT! : organizing IT demand and IT supply, by Theo Thiadens, (electronic resource)

Label
Manage IT! : organizing IT demand and IT supply
Title
Manage IT!
Title remainder
organizing IT demand and IT supply
Statement of responsibility
by Theo Thiadens
Title variation
Manage information technology
Creator
Contributor
Provider
Subject
Language
eng
Summary
The book consists of five parts. In the first part, IT management tasks and the objects involved are discussed. The execution of these tasks has to meet functional and performance demands which are more easily met when an organization has a transparent IT architecture. The second part outlines traditional IT management. The starting point is a process-oriented functioning of the IT organization. This goes for both the IT demand organization as well as the IT supply organization. In this part, methods like BISML, ASL, ITIL, MOF, MSF, TMN and eTOM are discussed. The third part deals with controlling IT. Control is different when striving for efficiency and complying with accountants' requirements, compared to control when IT is a means to comply with customers' and/or chain partners’ wishes. In the latter case, innovation of IT processes is an issue. Part four tackles, amongst other things, financial, personnel, purchasing, legal and security aspects in IT. Besides this, attention is paid to entering service agreements and achieving standardization. The book ends with a look to the future. The effects of striving for "utility computing" and better control of IT by means of "IT portfolio management" are explained. The book is supported by the website www.ict-management.com where every chapter can be found in the form of a presentation. Lecturers using the book have access to suggestions with solutions for all of the 17 smaller and 8 larger cases included in the book
Member of
Cataloging source
GW5XE
http://library.link/vocab/creatorName
Thiadens, Theo
Image bit depth
0
LC call number
HD30.2
LC item number
.T479 2005eb
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
SpringerLink
http://library.link/vocab/subjectName
  • Information technology
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • Informatique
  • Information technology
  • ICT
  • Informatiesysteemontwikkeling
  • Electronic books
Label
Manage IT! : organizing IT demand and IT supply, by Theo Thiadens, (electronic resource)
Instantiates
Publication
Antecedent source
mixed
Bibliography note
Includes bibliographical references (pages 573-588) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
not applicable
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
IT management: The basis -- The basis of the field -- Supplying IT products and services within an architecture -- Traditional IT management: organizing demand and supply -- Task focussed and simultaneous process-focussed supply of facilities -- The demand-side: functional management (using the method BiSL) -- The supply-side: application management (using the method ASL) -- The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM) -- Organizing IT Tasks and Processes -- Controlling IT facilities -- Controlling IT facilities (IT governance) -- House in order: evaluating and improving -- Innovation from the customer and the chain perspective -- Aspects of IT management -- The financial aspects -- The personnel aspects -- Procurement of IT products and services (using the method ISPL) -- Controlling contracts using service level agreements -- Securing IT facilities (according to amongst others ISO 17799) -- Standardization of content, process and product -- IT management tomorrow -- IT management en route to 2027 (a.o. ITIM)
Dimensions
unknown
Extent
1 online resource (xvii, 617 pages)
File format
multiple file formats
Form of item
  • online
  • electronic
Isbn
9781402037108
Level of compression
uncompressed
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations
Quality assurance targets
absent
Reformatting quality
access
Specific material designation
remote
Stock number
978-1-4020-3639-2
System control number
  • (OCoLC)262677529
  • (OCoLC)ocn262677529
  • (DE-He213)1-4020-3710-4
Label
Manage IT! : organizing IT demand and IT supply, by Theo Thiadens, (electronic resource)
Publication
Antecedent source
mixed
Bibliography note
Includes bibliographical references (pages 573-588) and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
not applicable
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
IT management: The basis -- The basis of the field -- Supplying IT products and services within an architecture -- Traditional IT management: organizing demand and supply -- Task focussed and simultaneous process-focussed supply of facilities -- The demand-side: functional management (using the method BiSL) -- The supply-side: application management (using the method ASL) -- The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM) -- Organizing IT Tasks and Processes -- Controlling IT facilities -- Controlling IT facilities (IT governance) -- House in order: evaluating and improving -- Innovation from the customer and the chain perspective -- Aspects of IT management -- The financial aspects -- The personnel aspects -- Procurement of IT products and services (using the method ISPL) -- Controlling contracts using service level agreements -- Securing IT facilities (according to amongst others ISO 17799) -- Standardization of content, process and product -- IT management tomorrow -- IT management en route to 2027 (a.o. ITIM)
Dimensions
unknown
Extent
1 online resource (xvii, 617 pages)
File format
multiple file formats
Form of item
  • online
  • electronic
Isbn
9781402037108
Level of compression
uncompressed
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations
Quality assurance targets
absent
Reformatting quality
access
Specific material designation
remote
Stock number
978-1-4020-3639-2
System control number
  • (OCoLC)262677529
  • (OCoLC)ocn262677529
  • (DE-He213)1-4020-3710-4

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