The Resource Measuring customer experience : how to develop and execute the most profitable customer experience strategies, Philipp Klaus

Measuring customer experience : how to develop and execute the most profitable customer experience strategies, Philipp Klaus

Label
Measuring customer experience : how to develop and execute the most profitable customer experience strategies
Title
Measuring customer experience
Title remainder
how to develop and execute the most profitable customer experience strategies
Statement of responsibility
Philipp Klaus
Creator
Author
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Klaus, Philipp
Index
index present
LC call number
HF5415.5
LC item number
.K5355 2015
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Customer services
  • Consumer satisfaction
  • Consumer satisfaction
  • Customer services
Label
Measuring customer experience : how to develop and execute the most profitable customer experience strategies, Philipp Klaus
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
CX, the origins and importance for your business -- CX strategies and management practices -- The 5 dimensions of CX management -- The 3 types of CX management practice -- Linking practices to profitability -- Your CX management balance sheet : where are you and where do you want to be? : how to get from a (current state) to B : a step-by-step approach -- The devil is in the details only what get measured gets managed -- Best practice versus next practice -- Concluding thoughts -- The science behind the knowledge
Dimensions
23 cm
Extent
xiv, 166 pages
Isbn
9781137375452
Lccn
2014029412
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)885228634
  • (OCoLC)ocn885228634
Label
Measuring customer experience : how to develop and execute the most profitable customer experience strategies, Philipp Klaus
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
CX, the origins and importance for your business -- CX strategies and management practices -- The 5 dimensions of CX management -- The 3 types of CX management practice -- Linking practices to profitability -- Your CX management balance sheet : where are you and where do you want to be? : how to get from a (current state) to B : a step-by-step approach -- The devil is in the details only what get measured gets managed -- Best practice versus next practice -- Concluding thoughts -- The science behind the knowledge
Dimensions
23 cm
Extent
xiv, 166 pages
Isbn
9781137375452
Lccn
2014029412
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)885228634
  • (OCoLC)ocn885228634

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