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The Resource Measuring the performance of human service programs, Lawrence L. Martin, Peter M. Kettner
Measuring the performance of human service programs, Lawrence L. Martin, Peter M. Kettner
Resource Information
The item Measuring the performance of human service programs, Lawrence L. Martin, Peter M. Kettner represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Boston University Libraries.This item is available to borrow from all library branches.
Resource Information
The item Measuring the performance of human service programs, Lawrence L. Martin, Peter M. Kettner represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Boston University Libraries.
This item is available to borrow from all library branches.
- Summary
- Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators
- Language
- eng
- Extent
- xi, 139 pages
- Note
- "Published in cooperation with the University of Michigan School of Social Work."
- Contents
-
- Performance measurement : the new accountability
- Performance measurement : an idea whose time has come
- Social problems, human service programs and performance measurement
- Output performance measures
- Quality performance measures
- Outcome performance measures
- Numeric counts
- Standardized measures
- Level of functioning scales
- Client satisfaction
- Issues in selecting, collecting, reporting, and using performance measures
- Isbn
- 9780803971356
- Label
- Measuring the performance of human service programs
- Title
- Measuring the performance of human service programs
- Statement of responsibility
- Lawrence L. Martin, Peter M. Kettner
- Subject
-
- Evaluation research (Social action programs)
- Evaluation research (Social action programs)
- Evaluationsforschung
- Human services -- Evaluation | Methodology
- Human services -- Evaluation | Methodology
- Human services -- Evaluation | Methodology
- Human services -- Evaluation | Methodology
- Leistungsmessung
- Present value analysis
- Present value analysis
- Prestatiebeoordeling
- Recherche évaluative (Programmes d'action sociale)
- Services sociaux -- Évaluation | Méthodologie
- Sociale dienstverlening
- Sozialdienst
- USA
- Öffentlicher Dienst
- Actualisation (Économie)
- Language
- eng
- Summary
- Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators
- Action
- committed to retain for EAST
- Cataloging source
- DLC
- http://library.link/vocab/creatorDate
- 1945-
- http://library.link/vocab/creatorName
- Martin, Lawrence L.
- Illustrations
- illustrations
- Index
- index present
- LC call number
- HV11
- LC item number
- .M3494 1996
- Literary form
- non fiction
- Nature of contents
- bibliography
- http://library.link/vocab/relatedWorkOrContributorDate
- 1936-
- http://library.link/vocab/relatedWorkOrContributorName
-
- Kettner, Peter M.
- University of Michigan
- Series statement
- Sage human services guides
- Series volume
- 71
- http://library.link/vocab/subjectName
-
- Human services
- Evaluation research (Social action programs)
- Present value analysis
- Services sociaux
- Recherche évaluative (Programmes d'action sociale)
- Actualisation (Économie)
- Evaluation research (Social action programs)
- Human services
- Present value analysis
- Sociale dienstverlening
- Prestatiebeoordeling
- Evaluationsforschung
- Leistungsmessung
- Sozialdienst
- Öffentlicher Dienst
- USA
- Label
- Measuring the performance of human service programs, Lawrence L. Martin, Peter M. Kettner
- Note
- "Published in cooperation with the University of Michigan School of Social Work."
- Bibliography note
- Includes bibliographical references (p. 125-128) and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Performance measurement : the new accountability -- Performance measurement : an idea whose time has come -- Social problems, human service programs and performance measurement -- Output performance measures -- Quality performance measures -- Outcome performance measures -- Numeric counts -- Standardized measures -- Level of functioning scales -- Client satisfaction -- Issues in selecting, collecting, reporting, and using performance measures
- Dimensions
- 22 cm.
- Extent
- xi, 139 pages
- Isbn
- 9780803971356
- Lccn
- 95041794
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- System control number
-
- (OCoLC)33408066
- (OCoLC)ocm33408066
- Label
- Measuring the performance of human service programs, Lawrence L. Martin, Peter M. Kettner
- Note
- "Published in cooperation with the University of Michigan School of Social Work."
- Bibliography note
- Includes bibliographical references (p. 125-128) and index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Performance measurement : the new accountability -- Performance measurement : an idea whose time has come -- Social problems, human service programs and performance measurement -- Output performance measures -- Quality performance measures -- Outcome performance measures -- Numeric counts -- Standardized measures -- Level of functioning scales -- Client satisfaction -- Issues in selecting, collecting, reporting, and using performance measures
- Dimensions
- 22 cm.
- Extent
- xi, 139 pages
- Isbn
- 9780803971356
- Lccn
- 95041794
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- System control number
-
- (OCoLC)33408066
- (OCoLC)ocm33408066
Subject
- Evaluation research (Social action programs)
- Evaluation research (Social action programs)
- Evaluationsforschung
- Human services -- Evaluation | Methodology
- Human services -- Evaluation | Methodology
- Human services -- Evaluation | Methodology
- Human services -- Evaluation | Methodology
- Leistungsmessung
- Present value analysis
- Present value analysis
- Prestatiebeoordeling
- Recherche évaluative (Programmes d'action sociale)
- Services sociaux -- Évaluation | Méthodologie
- Sociale dienstverlening
- Sozialdienst
- USA
- Öffentlicher Dienst
- Actualisation (Économie)
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