The Resource Measuring the performance of human service programs, Lawrence L. Martin, Peter M. Kettner

Measuring the performance of human service programs, Lawrence L. Martin, Peter M. Kettner

Label
Measuring the performance of human service programs
Title
Measuring the performance of human service programs
Statement of responsibility
Lawrence L. Martin, Peter M. Kettner
Creator
Contributor
Subject
Language
eng
Summary
Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators
Member of
Action
committed to retain for EAST
Cataloging source
DLC
http://library.link/vocab/creatorDate
1945-
http://library.link/vocab/creatorName
Martin, Lawrence L.
Illustrations
illustrations
Index
index present
LC call number
HV11
LC item number
.M3494 1996
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1936-
http://library.link/vocab/relatedWorkOrContributorName
  • Kettner, Peter M.
  • University of Michigan
Series statement
Sage human services guides
Series volume
71
http://library.link/vocab/subjectName
  • Human services
  • Evaluation research (Social action programs)
  • Present value analysis
  • Services sociaux
  • Recherche évaluative (Programmes d'action sociale)
  • Actualisation (Économie)
  • Evaluation research (Social action programs)
  • Human services
  • Present value analysis
  • Sociale dienstverlening
  • Prestatiebeoordeling
  • Evaluationsforschung
  • Leistungsmessung
  • Sozialdienst
  • Öffentlicher Dienst
  • USA
Label
Measuring the performance of human service programs, Lawrence L. Martin, Peter M. Kettner
Instantiates
Publication
Note
"Published in cooperation with the University of Michigan School of Social Work."
Bibliography note
Includes bibliographical references (p. 125-128) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Performance measurement : the new accountability -- Performance measurement : an idea whose time has come -- Social problems, human service programs and performance measurement -- Output performance measures -- Quality performance measures -- Outcome performance measures -- Numeric counts -- Standardized measures -- Level of functioning scales -- Client satisfaction -- Issues in selecting, collecting, reporting, and using performance measures
Dimensions
22 cm.
Extent
xi, 139 pages
Isbn
9780803971349
Lccn
95041794
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)33408066
  • (OCoLC)ocm33408066
Label
Measuring the performance of human service programs, Lawrence L. Martin, Peter M. Kettner
Publication
Note
"Published in cooperation with the University of Michigan School of Social Work."
Bibliography note
Includes bibliographical references (p. 125-128) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Performance measurement : the new accountability -- Performance measurement : an idea whose time has come -- Social problems, human service programs and performance measurement -- Output performance measures -- Quality performance measures -- Outcome performance measures -- Numeric counts -- Standardized measures -- Level of functioning scales -- Client satisfaction -- Issues in selecting, collecting, reporting, and using performance measures
Dimensions
22 cm.
Extent
xi, 139 pages
Isbn
9780803971349
Lccn
95041794
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)33408066
  • (OCoLC)ocm33408066

Library Locations

  • African Studies LibraryBorrow it
    771 Commonwealth Avenue, 6th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Alumni Medical LibraryBorrow it
    72 East Concord Street, Boston, MA, 02118, US
    42.336388 -71.072393
  • Astronomy LibraryBorrow it
    725 Commonwealth Avenue, 6th Floor, Boston, MA, 02445, US
    42.350259 -71.105717
  • Fineman and Pappas Law LibrariesBorrow it
    765 Commonwealth Avenue, Boston, MA, 02215, US
    42.350979 -71.107023
  • Frederick S. Pardee Management LibraryBorrow it
    595 Commonwealth Avenue, Boston, MA, 02215, US
    42.349626 -71.099547
  • Howard Gotlieb Archival Research CenterBorrow it
    771 Commonwealth Avenue, 5th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Mugar Memorial LibraryBorrow it
    771 Commonwealth Avenue, Boston, MA, 02215, US
    42.350723 -71.108227
  • Music LibraryBorrow it
    771 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Pikering Educational Resources LibraryBorrow it
    2 Silber Way, Boston, MA, 02215, US
    42.349804 -71.101425
  • School of Theology LibraryBorrow it
    745 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350494 -71.107235
  • Science & Engineering LibraryBorrow it
    38 Cummington Mall, Boston, MA, 02215, US
    42.348472 -71.102257
  • Stone Science LibraryBorrow it
    675 Commonwealth Avenue, Boston, MA, 02445, US
    42.350103 -71.103784
Processing Feedback ...