The Resource Outside in : the power of putting customers at the center of your business, Harley Manning, Kerry Bodine, Forrester Research

Outside in : the power of putting customers at the center of your business, Harley Manning, Kerry Bodine, Forrester Research

Label
Outside in : the power of putting customers at the center of your business
Title
Outside in
Title remainder
the power of putting customers at the center of your business
Statement of responsibility
Harley Manning, Kerry Bodine, Forrester Research
Creator
Contributor
Subject
Language
eng
Summary
Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing
Cataloging source
DLC
http://library.link/vocab/creatorName
Manning, Harley
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.M1645 2012
Literary form
non fiction
Nature of contents
  • bibliography
  • indexes
http://library.link/vocab/relatedWorkOrContributorName
  • Forrester (Firm)
  • Bodine, Kerry
http://library.link/vocab/subjectName
  • Customer relations
  • Customer services
  • Customer relations
  • Customer services
Label
Outside in : the power of putting customers at the center of your business, Harley Manning, Kerry Bodine, Forrester Research
Instantiates
Publication
Note
"New Harvest Books."
Bibliography note
Includes bibliographical references and indexes
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
You need your customers more than they need you -- Customer experience means billions to business -- The customer experience ecosystem -- From bumper sticker to business discipline -- Strategy -- Customer understanding -- Design -- Measurement -- Governance -- Culture -- The natural path to customer experience maturity -- The rise of the chief customer officer -- The customer experience race is on
Dimensions
24 cm
Extent
x, 260 pages
Isbn
9780547913988
Lccn
2012018995
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)778424138
  • (OCoLC)ocn778424138
Label
Outside in : the power of putting customers at the center of your business, Harley Manning, Kerry Bodine, Forrester Research
Publication
Note
"New Harvest Books."
Bibliography note
Includes bibliographical references and indexes
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
You need your customers more than they need you -- Customer experience means billions to business -- The customer experience ecosystem -- From bumper sticker to business discipline -- Strategy -- Customer understanding -- Design -- Measurement -- Governance -- Culture -- The natural path to customer experience maturity -- The rise of the chief customer officer -- The customer experience race is on
Dimensions
24 cm
Extent
x, 260 pages
Isbn
9780547913988
Lccn
2012018995
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)778424138
  • (OCoLC)ocn778424138

Library Locations

  • African Studies LibraryBorrow it
    771 Commonwealth Avenue, 6th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Alumni Medical LibraryBorrow it
    72 East Concord Street, Boston, MA, 02118, US
    42.336388 -71.072393
  • Astronomy LibraryBorrow it
    725 Commonwealth Avenue, 6th Floor, Boston, MA, 02445, US
    42.350259 -71.105717
  • Fineman and Pappas Law LibrariesBorrow it
    765 Commonwealth Avenue, Boston, MA, 02215, US
    42.350979 -71.107023
  • Frederick S. Pardee Management LibraryBorrow it
    595 Commonwealth Avenue, Boston, MA, 02215, US
    42.349626 -71.099547
  • Howard Gotlieb Archival Research CenterBorrow it
    771 Commonwealth Avenue, 5th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Mugar Memorial LibraryBorrow it
    771 Commonwealth Avenue, Boston, MA, 02215, US
    42.350723 -71.108227
  • Music LibraryBorrow it
    771 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Pikering Educational Resources LibraryBorrow it
    2 Silber Way, Boston, MA, 02215, US
    42.349804 -71.101425
  • School of Theology LibraryBorrow it
    745 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350494 -71.107235
  • Science & Engineering LibraryBorrow it
    38 Cummington Mall, Boston, MA, 02215, US
    42.348472 -71.102257
  • Stone Science LibraryBorrow it
    675 Commonwealth Avenue, Boston, MA, 02445, US
    42.350103 -71.103784
Processing Feedback ...