The Resource Positively outrageous service : how to delight and astound your customers and win them for life, T. Scott Gross, (electronic resource)

Positively outrageous service : how to delight and astound your customers and win them for life, T. Scott Gross, (electronic resource)

Label
Positively outrageous service : how to delight and astound your customers and win them for life
Title
Positively outrageous service
Title remainder
how to delight and astound your customers and win them for life
Statement of responsibility
T. Scott Gross
Creator
Contributor
Provider
Subject
Language
eng
Cataloging source
CaPaEBR
http://library.link/vocab/creatorName
Gross, T. Scott
Index
index present
LC call number
HF5415.5
LC item number
.G76 2004eb
Literary form
non fiction
Nature of contents
standards specifications
http://library.link/vocab/relatedWorkOrContributorName
ebrary
http://library.link/vocab/subjectName
  • Customer relations
  • Customer services
Target audience
general
Label
Positively outrageous service : how to delight and astound your customers and win them for life, T. Scott Gross, (electronic resource)
Instantiates
Publication
Note
Includes index
Color
multicolored
Contents
In the beginning -- More POS stories -- Sam walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox
Dimensions
unknown
Edition
2nd ed.
Extent
xii, 211 p.
Form of item
electronic
Specific material designation
remote
System control number
  • (OCoLC)60038256
  • (CaPaEBR)ebr10062699
Label
Positively outrageous service : how to delight and astound your customers and win them for life, T. Scott Gross, (electronic resource)
Publication
Note
Includes index
Color
multicolored
Contents
In the beginning -- More POS stories -- Sam walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox
Dimensions
unknown
Edition
2nd ed.
Extent
xii, 211 p.
Form of item
electronic
Specific material designation
remote
System control number
  • (OCoLC)60038256
  • (CaPaEBR)ebr10062699

Library Locations

  • African Studies LibraryBorrow it
    771 Commonwealth Avenue, 6th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Alumni Medical LibraryBorrow it
    72 East Concord Street, Boston, MA, 02118, US
    42.336388 -71.072393
  • Astronomy LibraryBorrow it
    725 Commonwealth Avenue, 6th Floor, Boston, MA, 02445, US
    42.350259 -71.105717
  • Fineman and Pappas Law LibrariesBorrow it
    765 Commonwealth Avenue, Boston, MA, 02215, US
    42.350979 -71.107023
  • Frederick S. Pardee Management LibraryBorrow it
    595 Commonwealth Avenue, Boston, MA, 02215, US
    42.349626 -71.099547
  • Howard Gotlieb Archival Research CenterBorrow it
    771 Commonwealth Avenue, 5th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Mugar Memorial LibraryBorrow it
    771 Commonwealth Avenue, Boston, MA, 02215, US
    42.350723 -71.108227
  • Music LibraryBorrow it
    771 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Pikering Educational Resources LibraryBorrow it
    2 Silber Way, Boston, MA, 02215, US
    42.349804 -71.101425
  • School of Theology LibraryBorrow it
    745 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350494 -71.107235
  • Science & Engineering LibraryBorrow it
    38 Cummington Mall, Boston, MA, 02215, US
    42.348472 -71.102257
  • Stone Science LibraryBorrow it
    675 Commonwealth Avenue, Boston, MA, 02445, US
    42.350103 -71.103784
Processing Feedback ...