The Resource Putting customers first

Putting customers first

Label
Putting customers first
Title
Putting customers first
Contributor
Provider
Subject
Language
eng
Summary
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West Palm Beach (FL) Library redesigned its appearance and style to better serve their customers and have seen a dramatic increase in usage as a result. The program also covers the unique challenges new technology presents in providing excellent customer service. Special strategies for handling chat, phone, and e-mail transactions are discussed as is self-check. 3 Stars ~ Specific success stories ... serve as inspiring examples. Recommended. ~ Video Librarian
Cataloging source
UtOrBLW
Characteristic
videorecording
Date time place
Originally produced by Library Video Network in 2006
http://library.link/vocab/relatedWorkOrContributorName
Kanopy
Runtime
38
http://library.link/vocab/subjectName
  • Libraries
  • Libraries
  • Customer services
  • Public services (Libraries)
Technique
live action
Label
Putting customers first
Instantiates
Publication
Note
Title from title frames
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource (1 video file, approximately 38 min., 9 sec.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
digital, .flv file, sound
Publisher number
1063810
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • (OCoLC)897768162
  • (OCoLC)897768162
  • (CaSfKAN)kan1063810
System details
Mode of access: World Wide Web
Video recording format
other
Label
Putting customers first
Publication
Note
Title from title frames
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type code
tdi
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource (1 video file, approximately 38 min., 9 sec.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Medium for sound
other
Other physical details
digital, .flv file, sound
Publisher number
1063810
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • (OCoLC)897768162
  • (OCoLC)897768162
  • (CaSfKAN)kan1063810
System details
Mode of access: World Wide Web
Video recording format
other

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