The Resource Quality and power in the supply chain : what industry does for the sake of quality, James Lamprecht, (electronic resource)

Quality and power in the supply chain : what industry does for the sake of quality, James Lamprecht, (electronic resource)

Label
Quality and power in the supply chain : what industry does for the sake of quality
Title
Quality and power in the supply chain
Title remainder
what industry does for the sake of quality
Statement of responsibility
James Lamprecht
Creator
Subject
Genre
Language
  • eng
  • eng
Summary
This book reconciles two divergent worlds for the beleaguered quality manager. The first is that of quality and managerial fads, promoted by quality professionals and the quality 'industry' - with its seminars, certification programs and the pressures of an ever increasing number of international standards, state and national legislation and powerful corporations. The second is a virtual antithesis to this world of mission statements, quality policies, procedures and statistical techniques, and is embodied in the international phenomenon that is the Dilbert (TM) cartoon strip. Across America
Cataloging source
MiAaPQ
http://library.link/vocab/creatorDate
1947-
http://library.link/vocab/creatorName
Lamprecht, James L.
Dewey number
  • 658.4/012 21
  • 658.4012
  • 658.7
Illustrations
illustrations
Index
index present
Language note
English
LC call number
HD39.5
LC item number
.L36 2000
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Industrial procurement
  • Quality assurance
  • Business networks
Label
Quality and power in the supply chain : what industry does for the sake of quality, James Lamprecht, (electronic resource)
Instantiates
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Content category
text
Content type code
  • txt
Contents
  • Cover; Quality and Power in the Supply Chain: What Industry Does for the Sake of Quality; Copyright Page; Contents; List of Tables; Preface; Part I: Prologue: On Power and Its Impact on Customer-Supplier Relations; Chapter 1. Power and Its Impact on Customer-Supplier Relations; Introduction; The Role of Power in Dictating Demands; The Vendor-Vendee Relationship within the Automotive Sector: United States versus Japan; Dual Economy in the World of International Standards; Chapter 2. On Registrars and Bureaucratic Power; Constraints and Absurdity; Types of Organizations
  • Registrars as a Mixture of Craft and Procedural BureaucraciesVirtual ISO Certification: Guaranteed, Cheap, and Easy; Part II: The Limits of Quality: Essays on a Separate Reality; Chapter 3. Thoughts on the Relativity of Quality; The Zen of Quality; Is There a Universal Approach to Management?; Are There Universal Principles of Quality?; Can Quality Be Translated?; Quality: Absolute or Relative?; When a Smile Is a Sign of Inferiority; Conclusion; Chapter 4. How Old Can a Company Hope to Be?; Chapter 5. Built to Last for a While: The Age of Flexibility; Flexibility and Competitiveness
  • Economic Success of the Firm: Is It Based Solely on Quality Issues?Quality: One Small Element to Economic Viability; G. H. Bass versus Vita Needle Company; The Dilemma of Responsiveness; Conclusion; Chapter 6. On Servicing the Customer; Who Is the Customer?; The Case of ISO 9001-2000; Should All Customers Be Treated Like Kings?; Chapter 7. Fads, Incompetence, Ignorance, and Stupidity; Introduction; On Stupidity; Federal Nonsense; The Case of the Truck Rental Agency; Partial Quality and the French Public Transportation System; Can You Sell Less Quality?
  • Are Benchmarks Always Conducted to Better Serve the Customer?On Quality Fads; Ignorance: The Leading Cause of Absurd Behavior; On Incompetence; On the Limitations of Mission Statements; Side Effects of Exceeding Expectations; When Too Much Quality Leads to Ludicrous Scenarios; The Routine of Quality; Conclusion; Part III: Colbertism and the Dawn of Power in Customer-Supplier Relations; Chapter 8. Colbertism: The Dawn of Regulatory Practices; Colbertism: The Dawn of Modern Government Regulation; Overview of the French Economic System during the 17th Century; The Colbert System
  • Colbert's Rules for Inspectors of August 13,1669Problems with Colbert's System of Regulation; Chapter 9. The Quest for Repeatability: The Emergence of Factory Organization and Standardization; Military Mass Production; The Managerial Revolution (1840-1880): Regulation from Within; Adoption of the Armory System for Private Production; Controlling the Means of Production Prior to World War I: The Age of Taylorism; Controlling the Means of Production: The Interwar Years (1915-1939) and Company Standardization; The Emergence of the Government as Customer
  • The Role and Influence of the Military as Customer of Last Resort
Dimensions
unknown
Extent
1 online resource (235 p.)
Form of item
online
Isbn
9786611077440
Media category
computer
Media type code
  • c
Specific material designation
remote
System control number
  • (EBL)316853
  • (OCoLC)476108478
  • (SSID)ssj0000231047
  • (PQKBManifestationID)12085664
  • (PQKBTitleCode)TC0000231047
  • (PQKBWorkID)10216956
  • (PQKB)11438616
  • (MiAaPQ)EBC316853
  • (EXLCZ)991000000000384732
Label
Quality and power in the supply chain : what industry does for the sake of quality, James Lamprecht, (electronic resource)
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Content category
text
Content type code
  • txt
Contents
  • Cover; Quality and Power in the Supply Chain: What Industry Does for the Sake of Quality; Copyright Page; Contents; List of Tables; Preface; Part I: Prologue: On Power and Its Impact on Customer-Supplier Relations; Chapter 1. Power and Its Impact on Customer-Supplier Relations; Introduction; The Role of Power in Dictating Demands; The Vendor-Vendee Relationship within the Automotive Sector: United States versus Japan; Dual Economy in the World of International Standards; Chapter 2. On Registrars and Bureaucratic Power; Constraints and Absurdity; Types of Organizations
  • Registrars as a Mixture of Craft and Procedural BureaucraciesVirtual ISO Certification: Guaranteed, Cheap, and Easy; Part II: The Limits of Quality: Essays on a Separate Reality; Chapter 3. Thoughts on the Relativity of Quality; The Zen of Quality; Is There a Universal Approach to Management?; Are There Universal Principles of Quality?; Can Quality Be Translated?; Quality: Absolute or Relative?; When a Smile Is a Sign of Inferiority; Conclusion; Chapter 4. How Old Can a Company Hope to Be?; Chapter 5. Built to Last for a While: The Age of Flexibility; Flexibility and Competitiveness
  • Economic Success of the Firm: Is It Based Solely on Quality Issues?Quality: One Small Element to Economic Viability; G. H. Bass versus Vita Needle Company; The Dilemma of Responsiveness; Conclusion; Chapter 6. On Servicing the Customer; Who Is the Customer?; The Case of ISO 9001-2000; Should All Customers Be Treated Like Kings?; Chapter 7. Fads, Incompetence, Ignorance, and Stupidity; Introduction; On Stupidity; Federal Nonsense; The Case of the Truck Rental Agency; Partial Quality and the French Public Transportation System; Can You Sell Less Quality?
  • Are Benchmarks Always Conducted to Better Serve the Customer?On Quality Fads; Ignorance: The Leading Cause of Absurd Behavior; On Incompetence; On the Limitations of Mission Statements; Side Effects of Exceeding Expectations; When Too Much Quality Leads to Ludicrous Scenarios; The Routine of Quality; Conclusion; Part III: Colbertism and the Dawn of Power in Customer-Supplier Relations; Chapter 8. Colbertism: The Dawn of Regulatory Practices; Colbertism: The Dawn of Modern Government Regulation; Overview of the French Economic System during the 17th Century; The Colbert System
  • Colbert's Rules for Inspectors of August 13,1669Problems with Colbert's System of Regulation; Chapter 9. The Quest for Repeatability: The Emergence of Factory Organization and Standardization; Military Mass Production; The Managerial Revolution (1840-1880): Regulation from Within; Adoption of the Armory System for Private Production; Controlling the Means of Production Prior to World War I: The Age of Taylorism; Controlling the Means of Production: The Interwar Years (1915-1939) and Company Standardization; The Emergence of the Government as Customer
  • The Role and Influence of the Military as Customer of Last Resort
Dimensions
unknown
Extent
1 online resource (235 p.)
Form of item
online
Isbn
9786611077440
Media category
computer
Media type code
  • c
Specific material designation
remote
System control number
  • (EBL)316853
  • (OCoLC)476108478
  • (SSID)ssj0000231047
  • (PQKBManifestationID)12085664
  • (PQKBTitleCode)TC0000231047
  • (PQKBWorkID)10216956
  • (PQKB)11438616
  • (MiAaPQ)EBC316853
  • (EXLCZ)991000000000384732

Library Locations

  • African Studies LibraryBorrow it
    771 Commonwealth Avenue, 6th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Alumni Medical LibraryBorrow it
    72 East Concord Street, Boston, MA, 02118, US
    42.336388 -71.072393
  • Astronomy LibraryBorrow it
    725 Commonwealth Avenue, 6th Floor, Boston, MA, 02445, US
    42.350259 -71.105717
  • Fineman and Pappas Law LibrariesBorrow it
    765 Commonwealth Avenue, Boston, MA, 02215, US
    42.350979 -71.107023
  • Frederick S. Pardee Management LibraryBorrow it
    595 Commonwealth Avenue, Boston, MA, 02215, US
    42.349626 -71.099547
  • Howard Gotlieb Archival Research CenterBorrow it
    771 Commonwealth Avenue, 5th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Mugar Memorial LibraryBorrow it
    771 Commonwealth Avenue, Boston, MA, 02215, US
    42.350723 -71.108227
  • Music LibraryBorrow it
    771 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Pikering Educational Resources LibraryBorrow it
    2 Silber Way, Boston, MA, 02215, US
    42.349804 -71.101425
  • School of Theology LibraryBorrow it
    745 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350494 -71.107235
  • Science & Engineering LibraryBorrow it
    38 Cummington Mall, Boston, MA, 02215, US
    42.348472 -71.102257
  • Stone Science LibraryBorrow it
    675 Commonwealth Avenue, Boston, MA, 02445, US
    42.350103 -71.103784
Processing Feedback ...