The Resource Raving fans : a revolutionary approach to customer service, Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay

Raving fans : a revolutionary approach to customer service, Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay

Label
Raving fans : a revolutionary approach to customer service
Title
Raving fans
Title remainder
a revolutionary approach to customer service
Statement of responsibility
Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay
Title variation
Customer service
Creator
Contributor
Subject
Language
eng
Summary
""Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."" "This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results." "Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month." "America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans."--Jacket
Cataloging source
DLC
http://library.link/vocab/creatorName
Blanchard, Kenneth H
Index
no index present
LC call number
HF5415.5
LC item number
.B528 1993
Literary form
non fiction
NLM call number
HF 5415.5
NLM item number
B639r 1993
http://library.link/vocab/relatedWorkOrContributorName
Bowles, Sheldon M
http://library.link/vocab/subjectName
  • Customer services
  • Consumer satisfaction
  • Public relations
  • Service à la clientèle
  • Consumer satisfaction
  • Customer services
  • Public relations
Label
Raving fans : a revolutionary approach to customer service, Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay
Link
https://archive.org/details/ravingfansrevolu00blan
Instantiates
Publication
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
22 cm
Edition
1st ed.
Extent
xii, 137 pages
Isbn
9780688123161
Lccn
92030255
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)26400894
  • (OCoLC)ocm26400894
Label
Raving fans : a revolutionary approach to customer service, Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay
Link
https://archive.org/details/ravingfansrevolu00blan
Publication
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
22 cm
Edition
1st ed.
Extent
xii, 137 pages
Isbn
9780688123161
Lccn
92030255
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)26400894
  • (OCoLC)ocm26400894

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