The Resource Satisfaction : a behavioral perspective on the consumer, Richard L. Oliver

Satisfaction : a behavioral perspective on the consumer, Richard L. Oliver

Label
Satisfaction : a behavioral perspective on the consumer
Title
Satisfaction
Title remainder
a behavioral perspective on the consumer
Statement of responsibility
Richard L. Oliver
Creator
Subject
Language
eng
Action
committed to retain for EAST
Cataloging source
DLC
http://library.link/vocab/creatorDate
1945-2016
http://library.link/vocab/creatorName
Oliver, Richard L.
Illustrations
illustrations
Index
index present
LC call number
HF5415.335
LC item number
.O55 1997
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Consumer satisfaction
  • Consumer satisfaction
  • Consommateurs
  • Consommateurs
  • Consumer satisfaction
  • Consumer satisfaction
  • Consumentengedrag
  • Tevredenheid
  • Consommation
  • Consommateurs
Label
Satisfaction : a behavioral perspective on the consumer, Richard L. Oliver
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Prologue -- WHAT IS SATISFACTION? -- What is customer satisfaction? -- BASIC SATISFACTION MECHANISMS -- The performance of attributes, features, and dimensions -- Expectations and related comparative standards -- The expectancy disconfirmation model of satisfaction -- ALTERNATIVE AND SUPPLEMENTARY COMPARATIVE OPERATORS -- Need fulfillment in a consumer satisfaction context -- Quality: The object of desire -- Equity: How consumers interpret fairness -- Regret and hindsight: What might have been and what I knew would be -- SATISFACTION PROCESSES AND MECHANISMS -- Cognitive dissonance: Fears of what the future will bring -- Why did it happen? Attribution in the satisfaction process -- Emotional expression in the satisfaction response -- Developing a model of consumption processing -- SATISFACTION'S CONSEQUENCES: WHAT HAPPENS NEXT? -- After satisfaction: The short run consequences -- Loyalty and profit: Long-term effects of satisfaction -- Index
Dimensions
24 cm
Extent
xvi, 432 pages
Isbn
9780071154123
Lccn
96017899
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
  • (OCoLC)34731137
  • (OCoLC)ocm34731137
Label
Satisfaction : a behavioral perspective on the consumer, Richard L. Oliver
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Prologue -- WHAT IS SATISFACTION? -- What is customer satisfaction? -- BASIC SATISFACTION MECHANISMS -- The performance of attributes, features, and dimensions -- Expectations and related comparative standards -- The expectancy disconfirmation model of satisfaction -- ALTERNATIVE AND SUPPLEMENTARY COMPARATIVE OPERATORS -- Need fulfillment in a consumer satisfaction context -- Quality: The object of desire -- Equity: How consumers interpret fairness -- Regret and hindsight: What might have been and what I knew would be -- SATISFACTION PROCESSES AND MECHANISMS -- Cognitive dissonance: Fears of what the future will bring -- Why did it happen? Attribution in the satisfaction process -- Emotional expression in the satisfaction response -- Developing a model of consumption processing -- SATISFACTION'S CONSEQUENCES: WHAT HAPPENS NEXT? -- After satisfaction: The short run consequences -- Loyalty and profit: Long-term effects of satisfaction -- Index
Dimensions
24 cm
Extent
xvi, 432 pages
Isbn
9780071154123
Lccn
96017899
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
  • (OCoLC)34731137
  • (OCoLC)ocm34731137

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