The Resource Sense & respond : how successful organizations listen to customers and create new products continuously, Jeff Gothelf & Josh Seiden

Sense & respond : how successful organizations listen to customers and create new products continuously, Jeff Gothelf & Josh Seiden

Label
Sense & respond : how successful organizations listen to customers and create new products continuously
Title
Sense & respond
Title remainder
how successful organizations listen to customers and create new products continuously
Statement of responsibility
Jeff Gothelf & Josh Seiden
Title variation
Sense and respond
Creator
Contributor
Author
Subject
Language
eng
Summary
We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. New technologies are transforming the way companies interact with their customers, employees, and other stakeholders.But this is no mere tech issue; it is quickly becoming the key operational challenge for businesses of all kinds. Yet most organizations and their leaders have been slow to respond, continuing to rely on outmoded engineering-based operational models. They structure their teams, manage their people, and evolve their organizational cultures the way they always have.But sense and respond organizations--organizations that have the capacity to sense and respond instantly to customer, employee, and other stakeholder behaviors--are emerging. In Sense and Respond, Jeff Gothelf and Josh Seiden, leading tech experts and founders of the global Lean UX movement, vividly show how these companies operate, highlighting the new mind-set and skills needed to lead and manage them--and to continuously innovate within them.Becoming a sense and respond organization requires shifting from managing outputs to what the authors call "outcome-focused management"; forming self-guided teams that can read and react to a fast-changing environment; creating a learning-all-the-time culture that can understand and respond to new customer behaviors and the data they generate; and finally, developing in everyone at the company the new universal skills of customer listening, assessment, and response. This important and practical book provides a holistic new operational and management model to help organizations and their leaders sense and respond--and to win--in a world transformed by new technologies.--
Assigning source
Provided by publisher
Cataloging source
MH/DLC
http://library.link/vocab/creatorName
Gothelf, Jeff
Index
index present
LC call number
HD58.9
LC item number
.G6795 2017
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Seiden, Josh
http://library.link/vocab/subjectName
  • Organizational effectiveness
  • Organizational resilience
  • Customer relations
  • Corporate culture
  • Corporate culture
  • Customer relations
  • Organizational effectiveness
  • Organizational resilience
Label
Sense & respond : how successful organizations listen to customers and create new products continuously, Jeff Gothelf & Josh Seiden
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction: A two-way conversation with the market -- Continuous uncertainty: everything's changing, all the time -- Sense and respond: continuous learning -- Why companies resist: overcoming obstacles and objections -- You are in the software business -- Plan for change and uncertainty -- Organize for collaboration -- Continuous everything: do less, more often -- Create a culture of continuous learning
Dimensions
25 cm
Extent
viii, 253 pages
Isbn
9781633691889
Lccn
2016033762
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Stock number
99971019214
System control number
  • (OCoLC)945232431
  • (OCoLC)ocn945232431
Label
Sense & respond : how successful organizations listen to customers and create new products continuously, Jeff Gothelf & Josh Seiden
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction: A two-way conversation with the market -- Continuous uncertainty: everything's changing, all the time -- Sense and respond: continuous learning -- Why companies resist: overcoming obstacles and objections -- You are in the software business -- Plan for change and uncertainty -- Organize for collaboration -- Continuous everything: do less, more often -- Create a culture of continuous learning
Dimensions
25 cm
Extent
viii, 253 pages
Isbn
9781633691889
Lccn
2016033762
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Stock number
99971019214
System control number
  • (OCoLC)945232431
  • (OCoLC)ocn945232431

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