The Resource Starting and operating live virtual reference services : a how-to-do-it manual for librarians, Marc Meola, Sam Stormont

Starting and operating live virtual reference services : a how-to-do-it manual for librarians, Marc Meola, Sam Stormont

Label
Starting and operating live virtual reference services : a how-to-do-it manual for librarians
Title
Starting and operating live virtual reference services
Title remainder
a how-to-do-it manual for librarians
Statement of responsibility
Marc Meola, Sam Stormont
Creator
Contributor
Subject
Language
eng
Summary
In this text the minds behind Temple University's real-time virtual reference desk walk the reader through six key steps to starting and operating a virtual reference service. They identify five service models: basic; homegrown; advanced; collaborative; and corporate
Member of
Cataloging source
DLC
http://library.link/vocab/creatorDate
1968-
http://library.link/vocab/creatorName
Meola, Marc
Illustrations
illustrations
Index
index present
LC call number
Z711.47
LC item number
.M46 2002
Literary form
non fiction
NAL call number
Z665
NAL item number
.H68 no. 118
Nature of contents
bibliography
NLM call number
Z 711.47
http://library.link/vocab/relatedWorkOrContributorDate
1951-
http://library.link/vocab/relatedWorkOrContributorName
Stormont, Sam
Series statement
How-to-do-it manuals for librarians
Series volume
no. 118
http://library.link/vocab/subjectName
  • Internet in library reference services
  • Electronic reference services (Libraries)
  • Library Automation
  • Library Services
  • Information Management
  • User-Computer Interface
  • Bibliothèques
  • Internet dans les services de référence (Bibliothèques)
  • Electronic reference services (Libraries)
  • Internet in library reference services
  • Digitale bibliotheken
  • Inlichtingenwerk (dienstverlening)
Label
Starting and operating live virtual reference services : a how-to-do-it manual for librarians, Marc Meola, Sam Stormont
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 157-158) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
pt. 1. Understanding the essentials of live virtual reference. Understanding live virtual reference -- Offering live virtual reference -- Exploring the five models of live virtual references -- pt. 2. Preparing for live virtual reference. Planning for live virtual reference : a nine-step process -- Gathering information on live virtual reference -- Deciding on a staffing model for live virtual reference -- Selecting software for live virtual reference : five options -- pt. 3. Implementing and incorporating live virtual reference. Training the staff for live virtual reference -- Marketing for live virtual reference -- Evaluating your live virtual reference
Dimensions
28 cm.
Extent
xiii, 167 pages
Isbn
9781555704445
Lccn
2002005808
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)49775283
Label
Starting and operating live virtual reference services : a how-to-do-it manual for librarians, Marc Meola, Sam Stormont
Publication
Bibliography note
Includes bibliographical references (p. 157-158) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
pt. 1. Understanding the essentials of live virtual reference. Understanding live virtual reference -- Offering live virtual reference -- Exploring the five models of live virtual references -- pt. 2. Preparing for live virtual reference. Planning for live virtual reference : a nine-step process -- Gathering information on live virtual reference -- Deciding on a staffing model for live virtual reference -- Selecting software for live virtual reference : five options -- pt. 3. Implementing and incorporating live virtual reference. Training the staff for live virtual reference -- Marketing for live virtual reference -- Evaluating your live virtual reference
Dimensions
28 cm.
Extent
xiii, 167 pages
Isbn
9781555704445
Lccn
2002005808
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
(OCoLC)49775283

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