The Resource Taking care of ebusiness : how today's market leaders are increasing revenue, productivity, and customer satisfaction, Thomas M. Siebel

Taking care of ebusiness : how today's market leaders are increasing revenue, productivity, and customer satisfaction, Thomas M. Siebel

Label
Taking care of ebusiness : how today's market leaders are increasing revenue, productivity, and customer satisfaction
Title
Taking care of ebusiness
Title remainder
how today's market leaders are increasing revenue, productivity, and customer satisfaction
Statement of responsibility
Thomas M. Siebel
Creator
Subject
Genre
Language
eng
Summary
  • "In Taking Care of eBusiness, Siebel Systems' founder, chairman, and CEO, Tom Siebel, shows how market leaders are applying information and communication technology to better understand and satisfy their customers. Thanks to today's eBusiness technology, organizations can conduct business in any way their customers want - anytime, anywhere, in any language and currency, and through any channel. In today's competitive climate, that ability, says Siebel, is no longer just an option - it is a matter of business survival."
  • "Illustrated with detailed case studies that take an insider's look at the eBusiness strategies of companies such as Chase, Dow Chemical, Honeywell, Quick & Reilly, and others, Taking Care of eBusiness is nothing less than a manifesto for success in today's hypercompetitive marketplace."--Jacket
Cataloging source
DLC
http://library.link/vocab/creatorName
Siebel, Thomas M
Index
index present
LC call number
HF5548.32
LC item number
.S543 2001
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Electronic commerce
  • Success in business
  • Strategic planning
  • Electronic commerce
  • Success in business
  • Strategic planinig
  • Commerce électronique
  • Succès dans les affaires
  • Planification stratégique
  • Electronic commerce
  • Strategic planning
  • Success in business
  • E-business
  • Strategische planning
  • Electronic Commerce
Label
Taking care of ebusiness : how today's market leaders are increasing revenue, productivity, and customer satisfaction, Thomas M. Siebel
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. [247]-248) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Pt. 1. eBusiness for a customer-driven world. Pt. 2. The eight essential principles of eBusiness. IBM -- Threadneedle Investment Services -- WorldCom -- Telstra Corporation -- Marriott International -- Honeywell International, Inc. -- Chase Manhattan -- Dow Chemical. Pt. 3 . How to become an eBusiness. The five-step methodology -- Analyze: the eBusiness readiness assessment -- Design the multichannel strategy -- Develop detailed action plans -- Implement and deploy the eBusiness system -- Monitor, measure, and track: the eBusiness scorecard -- Nationwide Insurance: getting closer to its customers -- Quick & Reilly: putting customers in control -- The eBusiness imperative
Dimensions
25 cm
Edition
1st ed.
Extent
ix, 257 pages
Isbn
9780385502276
Lccn
2001028413
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)46456398
  • (OCoLC)ocm46456398
Label
Taking care of ebusiness : how today's market leaders are increasing revenue, productivity, and customer satisfaction, Thomas M. Siebel
Publication
Bibliography note
Includes bibliographical references (p. [247]-248) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Pt. 1. eBusiness for a customer-driven world. Pt. 2. The eight essential principles of eBusiness. IBM -- Threadneedle Investment Services -- WorldCom -- Telstra Corporation -- Marriott International -- Honeywell International, Inc. -- Chase Manhattan -- Dow Chemical. Pt. 3 . How to become an eBusiness. The five-step methodology -- Analyze: the eBusiness readiness assessment -- Design the multichannel strategy -- Develop detailed action plans -- Implement and deploy the eBusiness system -- Monitor, measure, and track: the eBusiness scorecard -- Nationwide Insurance: getting closer to its customers -- Quick & Reilly: putting customers in control -- The eBusiness imperative
Dimensions
25 cm
Edition
1st ed.
Extent
ix, 257 pages
Isbn
9780385502276
Lccn
2001028413
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)46456398
  • (OCoLC)ocm46456398

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