The Resource Tax-Administration: IRS Needs to Improve Certain Measures of Service Center Quality

Tax-Administration: IRS Needs to Improve Certain Measures of Service Center Quality

Label
Tax-Administration: IRS Needs to Improve Certain Measures of Service Center Quality
Title
Tax-Administration: IRS Needs to Improve Certain Measures of Service Center Quality
Contributor
Subject
Language
eng
Summary
IRS appears to have improved the quality of correspondence it sends taxpayers to tell them about adjustments to their accounts. Over the last 2 years, IRS statistics show that the percentage of its letters with critical errors decreased from 38 percent to 14 percent. IRS plans to begin monitoring other types of service center correspondence in 1991. IRS progress in improving the accuracy with which it processes tax returns is less clear. The data IRS uses to monitor its progress in improving processing quality show a decrease in error rates from 23 percent in 1988 to 18 percent in 1990. This error rate is not a valid indicator of IRS' processing quality, however, because it (1) includes errors made by taxpayers and (2) counts as errors things that are not errors. IRS' progress in improving the quality of its processing performance is further clouded by the fact that service centers have been making the same type of processing errors year after year. IRS has begun studying ways to reduce some of those recurring errors in the hopes of having solutions in place for the 1991 filing season. Reports on those projects has not been finalized as of January 1991
Cataloging source
DTICE
Index
no index present
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
GENERAL ACCOUNTING OFFICE WASHINGTON DC GENERAL GOVERNMENT DIV
http://library.link/vocab/subjectName
  • United states government
  • Public administration
  • Taxes
  • Management planning and control
  • Federal law
  • Civil affairs
  • Administrative personnel
  • Administration and Management
  • Sociology and Law
Label
Tax-Administration: IRS Needs to Improve Certain Measures of Service Center Quality
Instantiates
Publication
Note
Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Extent
26 pages
Form of item
online
Governing access note
APPROVED FOR PUBLIC RELEASE
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
Hein Online
System control number
  • (OCoLC)227791160
  • (OCoLC)ocn227791160
Label
Tax-Administration: IRS Needs to Improve Certain Measures of Service Center Quality
Publication
Note
Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Extent
26 pages
Form of item
online
Governing access note
APPROVED FOR PUBLIC RELEASE
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
Hein Online
System control number
  • (OCoLC)227791160
  • (OCoLC)ocn227791160

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