The Resource The Zappos experience : 5 principles to inspire, engage, and wow, Joseph Michelli

The Zappos experience : 5 principles to inspire, engage, and wow, Joseph Michelli

Label
The Zappos experience : 5 principles to inspire, engage, and wow
Title
The Zappos experience
Title remainder
5 principles to inspire, engage, and wow
Statement of responsibility
Joseph Michelli
Creator
Subject
Language
eng
Summary
  • Describes the management principles used by the firm Zappos.com and details how to apply them to any organization
  • Zappos. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. The Zappos Experience takes you through--and beyond--the playful, off-beat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture: leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising
Cataloging source
DLC
http://library.link/vocab/creatorDate
1960-
http://library.link/vocab/creatorName
Michelli, Joseph A.
Illustrations
illustrations
Index
index present
LC call number
HF5467.Z37
LC item number
M53 2012
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Zappos.com (Firm)
  • Zappos.com (Firm)
  • Zappos.com (Firm)
  • Customer services
  • Mail-order business
  • Electronic commerce
  • Retail trade
  • Customer services
  • Mail-order business
  • Electronic commerce
  • Retail trade
  • Customer services
  • Electronic commerce
  • Mail-order business
  • Management
  • Retail trade
Label
The Zappos experience : 5 principles to inspire, engage, and wow, Joseph Michelli
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
Zappos? What is Zappos? -- It all comes back to culture -- Culture should be a verb -- Less effort, more customers -- The ticket to the big service dance : velocity, knowledge, recovery, and surprise -- Principle 3. Step into the personal : More than a wallet with legs -- Connections at all levels -- Zappos University -- Beyond shoes -- Play well -- R.O.L.F. -- Conclusion : Endings, beginnings, and you -- Sharing great calls -- Excerpts from Zappos culture books
Dimensions
22 cm.
Extent
xiii, 302 p.
Isbn
9780071749589
Isbn Type
(hdbk. : alk. paper)
Lccn
2011018031
Other physical details
ill.
System control number
  • (OCoLC)721903758
  • (OCoLC)ocn721903758
Label
The Zappos experience : 5 principles to inspire, engage, and wow, Joseph Michelli
Publication
Bibliography note
Includes bibliographical references and index
Contents
Zappos? What is Zappos? -- It all comes back to culture -- Culture should be a verb -- Less effort, more customers -- The ticket to the big service dance : velocity, knowledge, recovery, and surprise -- Principle 3. Step into the personal : More than a wallet with legs -- Connections at all levels -- Zappos University -- Beyond shoes -- Play well -- R.O.L.F. -- Conclusion : Endings, beginnings, and you -- Sharing great calls -- Excerpts from Zappos culture books
Dimensions
22 cm.
Extent
xiii, 302 p.
Isbn
9780071749589
Isbn Type
(hdbk. : alk. paper)
Lccn
2011018031
Other physical details
ill.
System control number
  • (OCoLC)721903758
  • (OCoLC)ocn721903758

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