The Resource The balanced scorecard : translating strategy into action, Robert S. Kaplan, David P. Norton

The balanced scorecard : translating strategy into action, Robert S. Kaplan, David P. Norton

Label
The balanced scorecard : translating strategy into action
Title
The balanced scorecard
Title remainder
translating strategy into action
Statement of responsibility
Robert S. Kaplan, David P. Norton
Creator
Contributor
Author
Subject
Language
eng
Summary
"Here is the book - by the recognized architects of the Balanced Scorecard - that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission. More than just a measurement system, the Balanced Scorecard is a management system that can channel the energies, abilities, and specific knowledge held by people throughout the organization toward achieving long-term strategic goals. Kaplan and Norton demonstrate how senior executives in industries such as banking, oil, insurance, and retailing are using the Balanced Scorecard both to guide current performance and to target future performance. They show how to use measures in four categories - financial performance, customer knowledge, internal business processes, and learning and growth - to align individual, organizational, and cross-departmental initiatives and to identify entirely new processes for meeting customer and shareholder objectives. The authors also reveal how to use the Balanced Scorecard as a robust learning system for testing, gaining feedback on, and updating the organization's strategy. Finally, they walk through the steps that managers in any company can use to build their own Balanced Scorecard. The Balanced Scorecard provides the management system for companies to invest in the long term - in customers, in employees, in new product development, and in systems - rather than managing the bottom line to pump up short-term earnings. It will change the way you measure and manage your business"--
Assigning source
Publisher description
Cataloging source
DLC
http://library.link/vocab/creatorName
Kaplan, Robert S
Illustrations
illustrations
Index
index present
LC call number
HD56
LC item number
.K35 1996
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1941-
http://library.link/vocab/relatedWorkOrContributorName
Norton, David P.
http://library.link/vocab/subjectName
  • Industrial productivity
  • Balanced scorecard (Management)
  • Strategic planning
  • Organizational effectiveness
  • Productividad industrial
  • Planificación estratégica
  • Efectividad organizacional
  • Planification stratégique
  • Efficacité organisationnelle
  • Productivité
  • Strategische planning
  • Balanced scorecard
  • Productivité
  • Planification stratégique
  • Efficacité de l'organisation
  • Organisation de l'entreprise
  • Industrial productivity
  • Organizational effectiveness
  • Strategic planning
Label
The balanced scorecard : translating strategy into action, Robert S. Kaplan, David P. Norton
Link
https://archive.org/details/balancedscorecar00kapl
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
  • Structure and strategy
  • Part two: Managing business strategy.
  • Achieving strategic alignment: from top to bottom
  • Targets, resource allocation, initiatives, and budgets
  • Feedback and the strategic learning process
  • Implementing a balanced scorecard management program
  • Appendix.
  • Building a balanced scorecard
  • Measurement and management in the information age
  • Why does business need a balanced scorecard?
  • Part one: Measuring business strategy.
  • Financial perspective
  • Customer perspective
  • Internal-business-process perspective
  • Learning and growth perspective
  • Linking balanced scorecard measures to your strategy
Dimensions
25 cm
Extent
xi, 322 pages
Isbn
9780875846514
Isbn Type
(alk. paper)
Lccn
96010216
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
  • (OCoLC)34283015
  • (OCoLC)ocm34283015
Label
The balanced scorecard : translating strategy into action, Robert S. Kaplan, David P. Norton
Link
https://archive.org/details/balancedscorecar00kapl
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
  • Structure and strategy
  • Part two: Managing business strategy.
  • Achieving strategic alignment: from top to bottom
  • Targets, resource allocation, initiatives, and budgets
  • Feedback and the strategic learning process
  • Implementing a balanced scorecard management program
  • Appendix.
  • Building a balanced scorecard
  • Measurement and management in the information age
  • Why does business need a balanced scorecard?
  • Part one: Measuring business strategy.
  • Financial perspective
  • Customer perspective
  • Internal-business-process perspective
  • Learning and growth perspective
  • Linking balanced scorecard measures to your strategy
Dimensions
25 cm
Extent
xi, 322 pages
Isbn
9780875846514
Isbn Type
(alk. paper)
Lccn
96010216
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
  • (OCoLC)34283015
  • (OCoLC)ocm34283015

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