The Resource The human touch : today's most unusual program for productivity and profit, William W. Arnold, Jeanne M. Plas

The human touch : today's most unusual program for productivity and profit, William W. Arnold, Jeanne M. Plas

Label
The human touch : today's most unusual program for productivity and profit
Title
The human touch
Title remainder
today's most unusual program for productivity and profit
Statement of responsibility
William W. Arnold, Jeanne M. Plas
Creator
Contributor
Subject
Language
eng
Summary
  • "When Bill Arnold became president of Centennial Medical Center he announced an "open door" policy. But nobody came. Everyone figured it was just another management slogan." "But Bill Arnold doesn't believe in slogans. When he came to Centennial he told all his associates: "I work for you. I really mean it." To get his message across he had his office door literally taken off its hinges and hung in the lobby as a monument to outdated leadership styles." ""Getting rid of that door" Arnold recalls, "was the smartest thing I've done as a corporate leader ... People began to realize that my doorless office is the most credible symbol of a new order."" "That was just the start. As Bill Arnold and Jeanne Plas chronicle, Centennial was energized by these new back-to-basics leadership methods. This revolutionary program for success centers on quality and stresses the vital importance of every individual in the organization - from the people who park the cars to the most senior level executives." "Person-centered leadership is not just another unproven theory of yet one more leadership style. It has dramatically improved business results in companies where it has been implemented. At Centennial, for example, cash flow increased dramatically, bad debt decreased to less than one half of one percent, turnover decreased by 50%, accounts receivable days decreased from 78 to 44, and earnings increased by 33%." "The Human Touch is a remarkable first-person account of change and transformation. It's a success story that chronicles the human, real-life way that change takes place in organizations: person-by-person. By stressing the crucial role of every individual, Centennial provides a new way for leaders to increase productivity and profit. It provides a leadership agenda for tomorrow by showing how to combine tough performance standards with the courage to be human in the workplace."
  • "Person-centered leadership will reinvent the way you think about and practice management. it will help you get back to basic values like common sense, respect, good listening, and helping people to work together rather than just for themselves. Person-centered leadership connects an individual's self-esteem and goals to the self-esteem and goals of the organization. This critical connection helps bring it all in at the bottom line ... Sometimes the simplest things are the most revolutionary."--Jacket
Cataloging source
DLC
http://library.link/vocab/creatorName
Arnold, William W
Index
index present
LC call number
HF5549.5.M63
LC item number
A76 1993
Literary form
non fiction
NLM call number
HF 5549.5 .M63 A761h 1993
http://library.link/vocab/relatedWorkOrContributorName
Plas, Jeanne M
http://library.link/vocab/subjectName
  • Employee motivation
  • Employee morale
  • Labor productivity
  • Leadership
  • Leadership
  • Personnel Management
  • Organizational Innovation
  • Motivation
  • Morale
  • Organizational Policy
  • Employee morale
  • Employee motivation
  • Labor productivity
  • Leadership
  • Management
  • Sociale verhoudingen
  • Motivatie
Label
The human touch : today's most unusual program for productivity and profit, William W. Arnold, Jeanne M. Plas
Instantiates
Publication
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
25 cm
Extent
xii, 272 pages
Isbn
9780471572916
Isbn Type
(alk. paper)
Lccn
92036817
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)26764628
  • (OCoLC)ocm26764628
Label
The human touch : today's most unusual program for productivity and profit, William W. Arnold, Jeanne M. Plas
Publication
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
25 cm
Extent
xii, 272 pages
Isbn
9780471572916
Isbn Type
(alk. paper)
Lccn
92036817
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (OCoLC)26764628
  • (OCoLC)ocm26764628

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