The Resource What drives phenomenal success?

What drives phenomenal success?

Label
What drives phenomenal success?
Title
What drives phenomenal success?
Contributor
Provider
Speaker
Subject
Language
eng
Summary
Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. According to Colleen Barrett, customers return because they like the experience and they like the way they are treated. And how do you keep them satisfied? By keeping your employees satisfied. Barrett spends 70-80% of her time ensuring that her employees are valued as people, and encouraged to do the right thing rather than doing things right. She acknowledges that you can't expect employees to be saints, but you can expect integrity and commitment to the team. Her guiding rule is to hire on attitude and then train for skills, seeking individuals who will take the business seriously, but not themselves
Cataloging source
UtOrBLW
Characteristic
videorecording
Date time place
Originally produced by Kantola Productions in 2007
http://library.link/vocab/relatedWorkOrContributorName
  • Barrett, Colleen
  • Kanopy
Runtime
55
http://library.link/vocab/subjectName
  • Southwest Airlines Co
  • Airlines
  • Personnel management
Technique
live action
Label
What drives phenomenal success?
Instantiates
Publication
Note
Title from title frames
Antecedent source
unknown
Carrier category
online resource
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource (1 video file, approximately 50 min.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
  • computer
  • video
Media MARC source
  • rdamedia
  • rdamedia
Medium for sound
other
Other physical details
digital, .flv file, sound
Publisher number
1042604
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • (OCoLC)897765880
  • (OCoLC)897765880
  • (CaSfKAN)kan1042604
System details
Mode of access: World Wide Web
Video recording format
other
Label
What drives phenomenal success?
Publication
Note
Title from title frames
Antecedent source
unknown
Carrier category
online resource
Carrier MARC source
rdacarrier
Configuration of playback channels
unknown
Content category
two-dimensional moving image
Content type MARC source
rdacontent
Dimensions
unknown
Extent
1 online resource (1 video file, approximately 50 min.)
File format
unknown
Form of item
online
Level of compression
unknown
Media category
  • computer
  • video
Media MARC source
  • rdamedia
  • rdamedia
Medium for sound
other
Other physical details
digital, .flv file, sound
Publisher number
1042604
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • other
  • remote
System control number
  • (OCoLC)897765880
  • (OCoLC)897765880
  • (CaSfKAN)kan1042604
System details
Mode of access: World Wide Web
Video recording format
other

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