The Resource Why TQM fails and what to do about it, Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard

Why TQM fails and what to do about it, Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard

Label
Why TQM fails and what to do about it
Title
Why TQM fails and what to do about it
Statement of responsibility
Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard
Creator
Contributor
Subject
Language
eng
Summary
"Total Quality Management (TQM) was once touted as the management approach that would revitalize American business. Now, faced with meager improvements and depleted budgets, managers are wondering, "What happened?" "Where is the increase in market share?" "Where is the growth in profits, performance, and productivity?"" "Finally, there are answers to these questions and many others. Why TQM Fails and What to Do About It is a trouble-shooting guide for all areas of quality management. You'll learn the most common mistakes made by organizations during each crucial phase, including start-up, alignment, and integration. Most important, you'll understand the actions your organization can take immediately to avoid these failures - and reap the intended rewards of quality improvement." "The hype and confusion surrounding TQM often obscures its primary concerns: providing high-quality products and services and satisfying customers. Why TQM Fails and What to Do About It offers practical, concrete guidance for any organization still committed to these goals."--Jacket
Cataloging source
DLC
http://library.link/vocab/creatorName
Brown, Mark Graham
Illustrations
illustrations
Index
index present
LC call number
HD62.15
LC item number
.B763 1994
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Hitchcock, Darcy E
  • Willard, Marsha L
http://library.link/vocab/subjectName
  • Total quality management
  • Total quality management
  • Kwaliteitszorg
  • Qualitätsmanagement
Label
Why TQM fails and what to do about it, Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • pt. 1. Why organizations fail during start-up -- 1. Commitment -- 2. Justification and timing -- 3. Education
  • pt. 2. Why organizations fail during alignment -- 5. Implementation strategy -- 6. Measurement -- 7. Appraisals -- 8. Rewards
  • pt. 3. Why organizations fail during integration -- 9. Power structure -- 10. Management beliefs -- 11. Structure -- 12. Systems -- 13. Organizational learning -- Epilogue: The future
Dimensions
24 cm
Extent
xviii, 252 pages
Isbn
9780786301409
Lccn
93044771
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)29548668
  • (OCoLC)ocm29548668
Label
Why TQM fails and what to do about it, Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • pt. 1. Why organizations fail during start-up -- 1. Commitment -- 2. Justification and timing -- 3. Education
  • pt. 2. Why organizations fail during alignment -- 5. Implementation strategy -- 6. Measurement -- 7. Appraisals -- 8. Rewards
  • pt. 3. Why organizations fail during integration -- 9. Power structure -- 10. Management beliefs -- 11. Structure -- 12. Systems -- 13. Organizational learning -- Epilogue: The future
Dimensions
24 cm
Extent
xviii, 252 pages
Isbn
9780786301409
Lccn
93044771
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (OCoLC)29548668
  • (OCoLC)ocm29548668

Library Locations

  • African Studies LibraryBorrow it
    771 Commonwealth Avenue, 6th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Alumni Medical LibraryBorrow it
    72 East Concord Street, Boston, MA, 02118, US
    42.336388 -71.072393
  • Astronomy LibraryBorrow it
    725 Commonwealth Avenue, 6th Floor, Boston, MA, 02445, US
    42.350259 -71.105717
  • Fineman and Pappas Law LibrariesBorrow it
    765 Commonwealth Avenue, Boston, MA, 02215, US
    42.350979 -71.107023
  • Frederick S. Pardee Management LibraryBorrow it
    595 Commonwealth Avenue, Boston, MA, 02215, US
    42.349626 -71.099547
  • Howard Gotlieb Archival Research CenterBorrow it
    771 Commonwealth Avenue, 5th Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Mugar Memorial LibraryBorrow it
    771 Commonwealth Avenue, Boston, MA, 02215, US
    42.350723 -71.108227
  • Music LibraryBorrow it
    771 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350723 -71.108227
  • Pikering Educational Resources LibraryBorrow it
    2 Silber Way, Boston, MA, 02215, US
    42.349804 -71.101425
  • School of Theology LibraryBorrow it
    745 Commonwealth Avenue, 2nd Floor, Boston, MA, 02215, US
    42.350494 -71.107235
  • Science & Engineering LibraryBorrow it
    38 Cummington Mall, Boston, MA, 02215, US
    42.348472 -71.102257
  • Stone Science LibraryBorrow it
    675 Commonwealth Avenue, Boston, MA, 02445, US
    42.350103 -71.103784
Processing Feedback ...